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Information Management 1. Communication. Aim. To give students an understanding of effective communications. Learning Outcomes. At the end of this session students will be able to :. Define the term ‘one-way’ and ‘two-way’ communication Identify barriers towards effective communication

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Presentation Transcript
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Aim

To give students an understanding of effective communications

learning outcomes
Learning Outcomes

At the end of this session students will be able to :

  • Define the term ‘one-way’ and ‘two-way’ communication
  • Identify barriers towards effective communication
  • State the benefits of an effective brief
  • Define the acronym SMEAC
types of communication systems

Types of communication systems

Broadly divided into two categories;

One-way communication (closed system)

Two-way communication (open system).

barriers to communication
Barriers to communication
  • Timings
  • Overload
  • Distortion
  • Perceptions
  • Bias.
briefing
Briefing

Clear, concise, and easy to understand, an effective brief will;

  • Enhance communication
  • Promote discipline
  • Allow for complete understanding of role
  • Allow for individual task ID and allocation
  • Provides opportunity to seek confirmation.
elements of a brief
Elements of a brief

S – Situation

M – Mission

E – Execution

A - Any questions

C - Check understanding.

listening
Listening
  • Search for the central idea
  • Control your emotions
  • Evaluate the message
  • Non-verbal behaviour
  • Verbal behaviour.
helpful hints
Helpful hints
  • Plan
  • Use examples
  • Keep to the subject
  • Make a note of questions.
confirmation
Confirmation

Assessments will be based on this lesson and the corresponding study note:

Learning Outcomes

  • Define the term ‘one-way’ and ‘two-way’ communication
  • Identify barriers towards effective communication
  • State the benefits of an effective brief
  • Define the acronym SMEAC.
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