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Software Resource and Services Jack Delinsky

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Software Resource and Services Jack Delinsky. Current State Direction Philosophy. Current State

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Presentation Transcript
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Current State

Direction

Philosophy

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Current State

Three main categories of software and servicesavailable through OIIT:Enterprise – System Office Managed(i.e. Oracle and Banner)Institutional – SRS Managed (i.e. Microsoft and Adobe)Enabling – Any USG Member (i.e. Wimba and Blackboard ConnectEd)

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Current State

Goals:

Volume Purchasing to Insure Low Pricing

1st Point-of-Contact

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Direction

Based on Campus Input

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Point-of-Contact

  • Find Products
  • Find Services
  • Find Solutions
  • Find Information
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Philosophy

Teaming

  • SRS Advisory Committee
  • Campus Visits
  • Project Teams
    • Web Design
    • Customer Relationship Management Design
    • Vendor Negotiations
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Philosophy

Teaming

  • SRS Advisory Committee
  • Campus Visits
  • Project Teams
    • Web Design
    • Customer Relationship Management Design
    • Vendor Negotiations
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Philosophy

Customer Service

  • SRS is here for you
  • Expect responsiveness
  • Provide feedback
    • Escalate
    • Recommend
    • Call for Help
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Philosophy

Contact Information

Email: [email protected]

Hotline: 706-583-2230

Escalate

Email: [email protected]

Phone: 706-583-2280

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