Intermediaries knowledge roles for connected organizations
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Intermediaries: Knowledge Roles for Connected Organizations. The objective of this session is to present the results of our research on emerging knowledge roles and emphasize the human aspect of KM. Agenda Introduction Describe Research Approach Present Findings Use Case Excerpt: Viant

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Intermediaries knowledge roles for connected organizations

Intermediaries: Knowledge Roles for Connected Organizations


Intermediaries knowledge roles for connected organizations

The objective of this session is to present the results of our research on emerging knowledge roles and emphasize the human aspect of KM

  • Agenda

  • Introduction

  • Describe Research Approach

  • Present Findings

  • Use Case Excerpt: Viant

  • Conclusion


Intermediaries knowledge roles for connected organizations

Our research focused on gaining an understanding of knowledge intermediary roles used to balance and sustain KM initiatives

Knowledge Intermediaries are those in an organization who connect knowledge seekers with knowledge sources in a way that adds business value.

  • An intermediary adds value by relating, researching, validating, reshaping, or transferring knowledge from knowledge sources to knowledge seekers.

  • An intermediary can be a person or a person working in combination with a technology.


Intermediaries knowledge roles for connected organizations

The research methodology was designed to reflect the realistic needs of IKM member firms through the guidance of a working group

  • What skills should I look for when hiring a knowledge intermediary?

  • What type of functions and responsibilities should this role incorporate?

  • How do issues of trust affect the success of a knowledge intermediary?

  • What are the most effective incentives used to enable knowledge sharing?

  • How do I measure and exhibit the businessvalue of a knowledge intermediary program?


Intermediaries knowledge roles for connected organizations

Using an interview guide that was geared to uncover answers to the previous questions and more, the research team collected 19 use cases drawn from 6 different industries


Intermediaries knowledge roles for connected organizations

Arthur D. Little

Knowledge Steward

Viant

Project Catalyst

Center For Army

Lessons Learned

Observer

General Motors

Discovery Center

Consultant

Bristol-Myers Squibb

Assoc. Director of

Quality Assurance

Lotus Development

Technical Editor

University of Nottingham

Knowledge Engineer

Buckman Laboratories

Information Specialists

United Technologies

Information Manager

Bristol-Myers Squibb

Literature Scientist

Bristol-Myers Squibb

IM Manager

Texaco

Librarian

World Bank

Education Advisory

Service Staff

Arthur D. Little

Informal Broker

IBM

Relationship Managers

Buckman Laboratories

Forum Specialists

Upon completion of these 19 use cases, we found a confusing array of terminology and titles that made the development of a systematic approach to knowledge role design a daunting task


Intermediaries knowledge roles for connected organizations

Arthur D. Little

Knowledge Steward

Viant

Project Catalyst

Center For Army

Lessons Learned

Observer

General Motors

Discovery Center

Consultant

Bristol-Myers Squibb

Assoc. Director of

Quality Assurance

Lotus Development

Technical Editor

University of Nottingham

Knowledge Engineer

Buckman Laboratories

Information Specialists

United Technologies

Information Manager

Bristol-Myers Squibb

Literature Scientist

Bristol-Myers Squibb

IM Manager

Texaco

Librarian

World Bank

Education Advisory

Service Staff

Arthur D. Little

Informal Broker

IBM

Relationship Managers

Buckman Laboratories

Forum Specialists

After a thorough qualitative analysis, we uncovered three basic categories underlying the variety of knowledge roles

Knowledge

Stewards

Knowledge

Researchers

Knowledge

Brokers


The most apparent distinction between these role categories is their functions

The most apparent distinction between these role categories is their functions


Intermediaries knowledge roles for connected organizations

However, categorization based solely on function does not reflect the full distinction between the categories. Other distinguishing variables contribute to the sound internal structure of each category


Intermediaries knowledge roles for connected organizations

Using Viant as an example, we will demonstrate the role of Knowledge Stewards in a real business setting

  • Project Catalysts, or P-Cats, interview internal consultant project teams to extract their best practices and reusable assets

  • They coach team members on how to quickly and accurately access the organization’s intellectual capital using Viant’s STARRS system

  • They connect people looking for information with those within the company who have the information


Our research yielded three major deliverables

Our research yielded three major deliverables

  • Project Deliverables:

  • Tools & Methods

  • Use Case Compilation

  • White Paper


For more information on intermediation feel free to contact us

For more information on intermediation, feel free to contact us

Lisa Sasson

617-693-1432

[email protected]

http://ikm.ihost.com


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