Indian Railways

1. Indian Railways

2. LOGO OF Indian railway

4. Topics are… • HISTORY OF INDIAN RAILWAY • DETAILS OF INDIAN RAILWAY • PUBLIC RELATION OF INDIAN RAILWAY • FINANCIAL MANAGEMENT OF INDIAN RAILWAY

5. HISTORY OF “INDIAN RAILWAY” • No one can deny the part the British played in creating the Indian Railways. They envisioned it, planned it, engineered it and instructed the poor Indian laborers how to build it. • There is a common misconception that the British “gifted” India the Railways.

6. India's first train run between Mumbai and Thane • Indian Railways is one of the largest Railways in the world. Introduced in 1853 the Railway net work in India spread and expanded rapidly and has become the principal mode of transport in the country. • In 1853, the first passenger train between BoriBunber, Bombay and Thana covering a distance of 34 kms. was inaugurated, which formally gave a birth of Railways in India. • In 1895, India had started building its own locomotives. • In 1907, for the first time in its history, the Railways began to make a tidy profit and almost all the rail companies were taken over by the government.

7. Indian Railway consists of an extensive net work spread over 109,221 Km, covering 6906 stations. • Indian Railway consists of, • Indian Railways has nearly 1,19,984 bridges of which 9792 are major bridges. In 2002-03, 1151 bridges were rehabilitated.

8. DETAILS OF INDIAN RAILWAY  Railway Minister: PavankumarBansal , Union Cabinet Railway minister of Gujarat: Naranbhai J Rathwa. Type : Government-owned corporation Industry : Railways Founded : 16 April 1853 Headquarters : New Delhi , India Area served : India Services : Passenger railway freight services Parcel carrier Catering and Tourism Service parking lot operations other related services Revenue : 106,647 crore (US$19.41 billion) (2011–12) Net Income : 14,500 crore (US$2.64 billion) (2012–13) Owner(s) : Government of India (100%) Employees : 1.4 million (2011) Parent : Ministry of Railways through Railway Board (India) Divisions : 17 Railway Zones

9. Authority Ministry of Railways (Railway Board) • Zones • Central Railway • East Central Railway • East Coast Railway • Eastern Railway • North Central Railway • North Eastern Railway • North Western Railway • Northeast Frontier Railway • Northern Railway • South Central Railway • South East Central Railway • South Eastern Railway • South Western Railway • Southern Railway • West Central Railway • Western Railway

10. 2.Production Units • Chittaranjan Locomotive Works • Diesel Locomotive Works • Diesel-Loco Modernisation Works • Integral Coach Factory • Rail Coach Factory • Rail Wheel Factory • Rail Spring Karkhana

11. 3. Subsidiaries • Bharat Wagon and Engineering Co. Ltd • Centre for Railway Information Systems (CRIS) • Container Corporation of India Ltd. (CONCOR) • Dedicated Freight Corridor Corporation of India (DFCCIL) • Indian Railway Finance Corporation (IRFC) • Indian Railway Catering and Tourism Corporation (IRCTC) • Indian Railway Construction Ltd.(IRCON) International • Konkan Railway Corporation Ltd. (KRCL) • Mumbai Railway Vikas Corporation (MRVC) • Rail Vikas Nigam Limited • Railtel Corporation of India (Rail Tel) • Rail India Technical and Economic Services Ltd. (RITES)

12. 4. Autonomous Organizations • Central Organization for Railway Electrification • Central Organization For Modernization of Workshops • Research Design and Standards Organization • Centre for Railway Information Systems (CRIS) • Railway Recruitment Control Board • Rail Land Development Authority

13. 5. Training Institutes • Indian Railway Institute of Transportation Management • Indian Railway Institute of Civil Engineering • Indian Railway Institute of Signal Engineering and Telecommunications • Indian Railways Institute of Mechanical and Electrical Engineering • Indian Railway Institute of Electrical Engineering • RPF Academy • Railway Staff College

14. 6. Network • Chennai Suburban Railway • Chennai MRTS • Darjeeling Himalayan Railway • Delhi Suburban Railway • Hyderabad MMTS • Kashmir Railway • Kalka–Shimla Railway • Kolkata Suburban Railway • Kolkata Metro • Konkan Railway • Golden I.T. Corridor • Howrah–Delhi main line • Grand Chord • Sahibganj Loop • Howrah–Allahabad–Mumbai line • Howrah–Nagpur–Mumbai line • Mumbai Suburban Railway • Nilgiri Mountain Railway

15. 7. Services • Express Trains • Fast Passenger • Superfast/Mail • Deccan Odyssey • Duronto • GaribRath • Jan Shatabdi Express • Maharaja Express • Palace on Wheels • Royal Rajasthan on Wheels • Rajdhani • Shatabdi Express • SamparkKranti Express • The Golden Chariot • Lifeline Express • Red Ribbon Express

16. 8. Related templates • Railways in Western India • Railways in Central India • Railways in Southern India • Railways in the North-east and Eastern India • High-speed rail in India • Rapid transit in India

17. 9. Employees • All India Station Masters' Association (AISMA) • All India Railway Employees’ Confederation (AIREC)

18. INDIAN RAILWAY INDUSTRY

19. PUBLIC RELATION OF INDIAN RAILWAY

20. TYPES OF PASSENGER SERVICES

23. Accommodation classes • Indian Railways has several classes of travel with or without air-conditioning. A train may have just one or many classes of travel. Slow passenger trains have only unreserved seating class whereas Rajdhani, Duronto and Shatabdi trains have only air-conditioned classes. The fares for all classes are different with unreserved seating class being the cheapest. • A standard passenger rake generally has four unreserved (also called "general") compartments, two at the front and two at the end, of which one may be exclusively for ladies. The exact number of other coaches varies according to the demand and the route. A luggage compartment can also exist at the front or the back. In some mail trains a separate mail coach is attached. Lavatories are communal and feature both the Indian style as well as the Western style.

24. The following table lists the classes in operation. A train may not have all these classes.

26. FACILITIES PROVIDED BY THE INDIAN RAILWAY TO THE PASSENGERS • RESERVATION: • Provision of computerized reservation facilities at all stations with a workload of 300 reservation related transaction. It has opened adequate number of counters to ensure reduced waiting time. • BOOKING: • Opening of ticket booking counters with adequate working hours to facilitate issue of tickets to the public. The working hours will be clearly displayed at the counters

27. REFUNDS : • As far as possible, refunds would be made across the counter, provided the ticket is surrendered within the specified time limit. Such refunds can be obtained at the coumputerised counters of any station provided it is linked with the ticket issuing station and the ticket is presented within the prescribed limit. • In case of failure of air-conditioning equipment, difference of fare between air-conditioned and non air-conditioned class of travel for the portion traveled without air-conditioning shall be refunded for which a Certificate may be obtained from Guard/TTE. • Station Masters of certain important stations/reservation offices have been granted special discretionary powers to grant refund on used tickets issued from their stations where refund is not admissible at the station due to expiry of the time limits prescribed in the rules. The list of stations, where this facility is available, is published in the respective Zonal Railway Timetable. • In case where refund is not permissible across the counter, the Railway Administration shall provide the passenger with a Ticket Deposit Receipt. Refund as admissible in such cases will ordinarily be settled within 90 days of the submission of the claim

28. SPECIAL TRAINS: • It gives information in advance through media for special trains on special occasions. LOST, TORN OR MUTILATED TICKETS: 1.No claim for refund is entertained by Indian Railways in case of lost or misplaced tickets. 2.Refund of fare will be granted in respect of a torn or mutilated ticket if the authenticity is verifiable on the basis of the particulars visible on the face of the ticket. 3.If the ticket is confirmed/RAC, the Railways may permit travel on the same reservation, on payment of charges fixedfrom time to time.

29. ENQUIRY AND INFORMATION: • Railway Timetables provide information for different trains, computerized Interactive Voice Response System is also available at important stations. • The position of running of trains will be updated regularly and announced on the Public Address System at important stations and also made available on telephone or personal enquiries.

30. Cleanliness and Hygiene • To bring about improvement in en-route cleaning of trains, a new scheme ‘Clean Train Stations’ has been launched to provide mechanized cleaning to passing through trains during their halts at selected stations. 28 such Clean Train Stations have been made operational so far. • ‘On Board House Keeping Service’ scheme has also been launched by the Railways in about 286 Mail/Express trains to carry out frequent on board cleaning of Mail/Express coaches through professional agencies.

31. Customer Care • IR imparted training to 1,473 staff during 2010-11 which included frontline staff like Station Superintendents, • Deputy Station Superintendents, • On-Board support staff viz., • Train Examiners, • Travelling Ticket Examiners, • Railway Protection Force and those manning Enquiry, • Reservation, • Booking, Parcel Office, “May I Help You” counters with a view to improve their inter-personal skills and to equip them to deal with the rail customers in a better manner. • The programme also aims at increasing the performance level of employees by sensitizing them to the needs of the customers.

32. Setting up of mechanized laundry for washing of linen • Setting up of mechanized laundry for washing of linen Zonal Railways have identified 52 locations to set up the state-of-the-art fully mechanized departmental laundry to improve the standard of cleanliness and hygiene in the linen being supplied to the passengers in the trains. • 10 such laundries have been commissioned so far.

33. Catering • A new Catering Policy 2010 has been introduced which has revised the role of agency for management of catering services on IR. • IRCTC would continue to be a service provider to the IR and shall be responsible for managing the premium and high end outlets like Food Plazas, Food Courts and Fast Food Units including institutional catering outside the Railways. • 86 Food Plazas/Fast Food Units and 820 Automatic Vending Machines were also functional over IR. • To provide low cost wholesome food and regional cuisine to common passengers, 32 Jan Ahaar outlets were commissioned at various stations.

34. CONCESSIONS • Handy information pamphlets in local languages containing details of different types of concessions to which passengers are eligible and other relevant passenger information will be made available at Book Stalls and Railway Counters on payment of nominal charges. PASSENGER AMENITIES • Basic facilities like booking arrangements, waiting hall. Benches lighting, drinking water, platform, urinals, and shady trees shall be available at all the regular stations. On board a train, lighting and fans, cushioned berths, toilets, reservation charts and destination board will be available. TTEs/Conductors, etc. shall also be available to attend to complaints/grievances.

35. PUBLIC GRIEVANCES • Railway Administration would ordinarily reply to the complainant within 90 days, where detailed enquiries are not required to be made and within 120 days, in case of complaints where detailed enquiries are warranted. THEFT OF LUGGAGE • A Prescribed FIR Form is available in the Timetable or with TTEs/Guards or GRP escort. After filling it up, the Form may be handed over to one of the officials’ viz., TTE, Guard or GRP escort for registration of the report at the next Police Station.

36. MayurMahal – Maharaja Express Deluxe Twin Bedroom – Maharaja Express.

37. T.V. set in the passenger seats of Shatabdi Express, Northern Railway

38. Post tickets

39. PASSENGER BUSINESS SEGMENT • Towards high speed travel. • Shatabdi/Rajdhani trains to run with latest technology coaches. • Integrated and Extended National Train Enquiry System. • Expansion of Computerized Passenger Reservation System. • Expansion of Computerized Unreserved Ticketing System. • Computerization of Parcel Management System. • Modern and environment friendly toilets in coaches. • Mechanized cleaning of Stations. • Mechanized cleaning of Coaches. • Extension of Coaching Operations Information System (CO IS) for • improved passenger traffic co-operations. • Introduction of Public Address Systems on important trains. • Improved safety features in coaches - Internal and External crashworthiness, • anti- climbing features and use of fire retardant material in coaches. • Indian railway also promote Consumer Protection Act • Online ticket booking on the ----------- website. • Customer care number ----to find or ask any information about railway • timing, railway platform, etc.,

40. WEBSITE: For any information related to INDIAN RAILWAY one can gowww.indianrailways.gov.in

41. Latest developments 1) The Darjeeling Himalayan Railway, a narrow gauge train with a steam locomotive is classified as a World Heritage Site by UNESCO. The route starts at Siliguri in the plains in West Bengal and traverses tea gardens en route to Darjeeling, a hill station at an elevation of 2,134 meters (7,000 ft).

42. DARJEELING HIMALAYAN RAILWAY

43. 2) UNESCO has classified Nilgiri Hills in southern India, the Nilgiri Mountain Railway (NMR) as a World Heritage.

44. 3) In Rajasthan it is the Palace on Wheels which is a specially designed train, lugged by a steam engine, for promoting tourism in the state. • The Palace on Wheels comprises of 14 fully air-conditioned deluxe saloons, equipped with world class amenities to enhance the pleasure of traveling.

46. 4) The efforts of Maharashtra government had made a way to introduce the Deccan Odyssey along the Konkan route. • The next journey of the Deccan Odyssey, a luxurious and expensive five-star train, will offer commuters a 25% discount. Maharashtra Tourism Development Corporation (MTDC) has offered the sop to attract rich Indian travellers.

47. The 10 fully air-conditioned deluxe cabins train has all the five-star hotel facilities such as four twin-bedded chambers and two presidential suites. It has a bar, business centre and other amenities apart from entertainment, sauna and laundry services round the clock. • Deccan Odyssey has announced its two confirmed departures for the 2012 festive season of Christmas. This announcement made by the train authorities brought a radiant smile on the faces of the travelers all around the world.

48. 5) Then there is even the Samjhauta Express a train that runs between India and Pakistan. However, in 2001 the hostilities between the two nations saw the line being closed, though it is scheduled to be opened soon.

49. 6) "Hospital-on-Wheels" Lifeline Express is a special train which provides healthcare to the rural areas. The train has a compartment that serves as an operating room, a second one which serves as a storeroom and an additional two that serve as a patient ward. The train travels around the country, staying at a location for about two months before moving elsewhere.

50. 7) The ChatrapatiShivaji Terminus (formerly Victoria Terminus) railway station in Mumbai is another World Heritage Site operated by Indian Railways classified by UNESCO. ChhatrapatiShivaji Terminus, formerly known as Victoria Terminus, is the most important train station in the city andin the railway network spread across Mumbai.