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Mr. Patrick B. Nixon Director, DeCA. DeCA Update. ALA European Chapter Heidelberg, GE August 2, 2006. The Commissary Benefit:. Recognized. Relevant. Responsive. DeCA's Vision: Customers, Workforce, Partners Raving Fans. DeCA Balanced Scorecard. FY 2003--2006

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Mr patrick b nixon director deca

Mr. Patrick B. Nixon

Director, DeCA

DeCA Update

ALA European Chapter

Heidelberg, GE

August 2, 2006


Relevant

The Commissary Benefit:

  • Recognized

Relevant

  • Responsive

DeCA's Vision: Customers, Workforce, Partners Raving Fans


DeCA Balanced Scorecard

FY 2003--2006

Financial Perspective

G

G

G

G

G

G


DeCA Balanced Scorecard

FY 2003--2006

Internal Business/Process

Y

NR

G

G

G

NR

G

G

G

G

G

NR

G

NR

G

1 Not Measured 2 Unqualified Opinion


DeCA Balanced Scorecard

FY 2003-2006

Customer Perspective

NR

G

G

G

G

NR

G

G

NR


DeCA Balanced Scorecard

FY 2003-2006

Learning and Growth

NR

G

G

NR

G

NR

1 Not Measured


Relevant

Sales Growth

$5,030.1 vs. $5,3868.6 – (+6.7%)

Benefit Value

27.9% vs. 32.0% - (+14.7%)

Patron Satisfaction

4.23 vs. 4.55 - (+7.6%)

Cost Management (Constant year 2000 $)

$1,102.7 vs. $981.5 – (-11%)

Proven Business Model


Run like a business

Recognized

Run Like a Business


Recognized

Stewardship

“Clean Audit Opinion” 4th Consecutive Year

Identity Theft encryption is Tightest in Military resale

system

DeCA’s energy use per sq ft is 9% better than the

“Energy Star” rating for supermarkets

Computer Network Defense Score second highest

in DoD

Strong firewalls & intrusion detection protect data

Exceeding payment card industry data security

standard for identity protection

FISMA compliance for all systems certified annually

to OSD


Responsive

Focus Items

Creates sense of community

Exciting shopping experience

Brand name recognition

High coupon usage

Pantry loading & convenience

Individual Shopping Experience


Responsive

Focus Items

Organics

Health & wellness

Nutritional leader

Perimeter operation leader

Know your customer

Food safety

Antiterrorism/Force Protection

My Store - My Way


Sooner or later something fundamental in your business world will change

Responsive Today

But What About Tomorrow?

“ Sooner or later, something fundamental in your business world will change”

Intel Founder & CEO

Prepare For It Today


BRAC

OIGPBS

Issues

  • Funding

    • Operational

    • Capital investment

    • Antiterrorism and Force Protection

  • OIGPBS*/BRAC

    • Implementation timelines

    • Quality of Life

* Overseas Integrated Global Presence Basing Strategy (OIGPBS)


Take the best path over the easy path leverage the power of partnership

Responsive Tomorrow

Means...

Take the best path over the easy path

Leverage the power of partnership

It Is All About The Customer


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