Identifying When Change is Required: The Pre-requisites for Success. Florida Benchmarking Consortium 2014 Annual Spring Conference.
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Florida Benchmarking Consortium
2014 Annual Spring Conference
Reject the idea that public administration can be any less human or any more scientific than the humans who are the administrators.Dwight Waldo & Charles Linblom in Fry & Raadschelders (2008)
Think of a successful change that occurred in your organization and think of an unsuccessful attempt to make a change in your organization.
What was done (the steps taken) and what lessons were learned in each case?