Grow Your Business in Local Government

1. Grow Your Business in Local Government Melissa Barlow Director, SMB Public Sector

2. Today’s Agenda • Local Government Landscape • Citizen Services Platform in Australia Next Steps

3. Local Government in Australia • 556 Councils and Shires across Australia • Employ 168,000 people • Complex business model • Procurement aggregated through association arrangement • Local Government spend +$20B each year on broad range of infrastructure, economic & community services • (Gartner August 2009) 1,200 16 18,500 73 10,000 139 68 152 7,000 27,000 79 20,000 29 1,500

4. Local Government Market Insights Although some IT budgets have been cut in 2009, over 25% of respondents increased their spending on IT In many cases increases in IT spend are due to work planned, approved or commenced in previous years Source: Technology Indicators May 2009

5. Local Government Trends • Top 6 Technology Adoption Trends • Mobile Computing • Server/storage Virtualisation/consolidation • Collaboration • Web 2.0 • BI & Analytics • Cloud Computing • Lack of local partners in geographical locations cited as a challenge Source: Technology Indicators May 2009

6. Market Insights Top Business Priorities • Financial planning and sustainability • Promotion of business diversity and growth • Environmental sustainability • Infrastructure asset management IT Priorities • Enabling online service delivery • Enhanced solutions for asset management • Improve security of IT • Improve reliability of ICT systems • Deliver better customer service, remote support Source: Technology Indicators May 2009

7. Citizen Service Platform • The Business Challenges An effective, highly responsive government organisation. • People, Services & Processes • All local government organisations revolve around the people and processes required to deliver their wide range of services to the community. • The Applications and Template PackagesMicrosoft and third-party solutions that government organisations need to operate effectively, from core business applications through to applications that enable rich citizen and business connections. • The Platform LayerMicrosoft’s end-to-end infrastructure provides a secure, scalable and easy to manage foundation on which government organisations can overlay the applications they need.

8. Partners

9. Video Redland Shire Council

10. CSP in Australia

11. Citizen Services Platform in FY10 Q1 Q2 Q3 Q4 To Partner CSP Partner Training Partner Conference – local government session Citizen Services Partner marketing support CSP Partner Advisory To Customer/Through Partner Citizen Services Platform Customer campaign NSW Coffs Harbour IT Conference –NOVEMBER VIC LGTS Conference – awareness activity - AUG Citizen Services Platform Campaign – MOSS external adaptor offer; partner offers; showcase reference sites

12. Licensing Opportunity • Public Sector Licensing online tool • Open Value – revenue stream

13. Local Government Account Team

14. CSP Resources What we have for use today • A community site hosted by the CSP team to share case studies and partner solutions http://www.citizenserviceplatform.com • The Microsoft.com/CSP site as the official introductory resource for customers http://www.microsoft.com/industry/publicsector/government/csp.mspx • Demo site for the actual CSP demos with script and key talking points http://microsoftpsdemos.com/ • Solution Accelerators primarily for partners www.codeplex.com/csp

15. Partner resources 2. Opportunities Overview brochure New Australian partner portal www.microsoft.com.au/ Publicsectorpartners Partner Marketing Centre www.microsoft.com.au/partner/marketing 1. Simpler licensing Customer brochure New online tool www.microsoft.com.au/publicsectorlicensing Email: pspartau@microsoft.com 3. Industry Specific Partner Readiness. See True North Exhibition Stand

16. Join the Advisory • Register your interest to join our CSP Advisory • Partner guidance • Maximise the impact of CSP for customers and partners Email: pspartau@microsoft.com

17. Q&A