1. Introduction to Operations Management. Slides prepared by Laurel Donaldson Douglas College. Define the term operations management and identify operations management jobs. Identify the three major functional areas of organizations and describe how they interrelate.
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Introduction to Operations Management
Slides prepared by
Define the term operations management and identify operations management jobs.
Identify the three major functional areas of organizations and describe how they interrelate.
Describe the scope of operations management, and differentiate between design and operations decisions.
Compare goods versus services.
Discuss the operations manager’s job.
Describe key aspects of operations mgmt decision making.
Briefly describe the historical evolution of operations mgmt
Identify current trends that affect operations management
OM is the management of processes or systems that create goods and/or provide services.
Detail the following OM activities for each company
Farming, mining, construction
manufacturing, power generation
Warehousing, trucking, mail
service, moving, taxis, buses,
Retailing, wholesaling, banking,
renting, leasing, library, loans
Films, radio and television,
Newspapers, radio and television
newscasts, telephone, satellites
Which decision is design type and which is operation type?
Most systems are a blend of both good & service.
Service sector accounts for > 70% of jobs in Canada.
A model is an abstraction of reality.
How do we identify the vital few?