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1. Introduction to Operations Management. Slides prepared by Laurel Donaldson Douglas College. Define the term operations management and identify operations management jobs. Identify the three major functional areas of organizations and describe how they interrelate.

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1

Introduction to Operations Management

Slides prepared by

Laurel Donaldson

Douglas College


Define the term operations management and identify operations management jobs.

Identify the three major functional areas of organizations and describe how they interrelate.

Describe the scope of operations management, and differentiate between design and operations decisions.

Compare goods versus services.

Discuss the operations manager’s job.

Describe key aspects of operations mgmt decision making.

Briefly describe the historical evolution of operations mgmt

Identify current trends that affect operations management

LO 1

LO 2

LO 3

LO 4

LO 5

LO 6

LO 7

LO 8


  • What is Operations Management (OM)? operations management jobs.

  • Three basic functions within organizations

  • The scope of Operations Management

  • Differentiating goods and services

  • Operations Manager’s job

  • Operations Manager and decision making

  • The historical evolution of Operations Management

  • Major trends


What is operations management
What is Operations Management? operations management jobs.

OM is the management of processes or systems that create goods and/or provide services.

  • Companies use OM to improve:

    • efficiency (minimize cost and time) and

    • effectiveness (achieving intended goals)


What is operations management1
What is Operations Management? operations management jobs.

Detail the following OM activities for each company


Why study operations management
Why study Operations Management? operations management jobs.

  • A large percentage of a company’s expenses occur in OM area (improvements = more profits)

  • A large number of all jobs are in OM area (purchasing, quality, planning, scheduling, inventory, etc)

  • Activities in all other areas( finance, marketing) are interrelated with OM activities

Opportunity!


Three basic functions

Airline Company operations management jobs.

Finance/

Marketing

Operations

Accounting

Flight

Ground

Facility

Catering

Operations

Support

Maintenance

Three Basic Functions

  • Operations: create goods and services

  • Finance: provide funds and the economic analysis of investment proposals

  • Marketing: assess customer wants and needs and communicate them to others


Three basic functions1

Operations operations management jobs.

Marketing

Finance

Three Basic Functions

  • Is OM function adding value during the transformations process?

  • Is there any overlapping between the main functions?


Operations function
Operations function operations management jobs.

Value Added

Inputs:

Land

Labour

Capital

Outputs:

Goods

Services

Transformation

Process

Feedback

Control

Feedback

Feedback


What is added value
What is added value? operations management jobs.


Types of operations

Operations operations management jobs.

Examples

Goods Producing

Farming, mining, construction

,

manufacturing, power generation

Storage/Transportation

Warehousing, trucking, mail

service, moving, taxis, buses,

hotels, airlines

Exchange

Retailing, wholesaling, banking,

renting, leasing, library, loans

Entertainment

Films, radio and television,

concerts, recording

Communication

Newspapers, radio and television

newscasts, telephone, satellites

Types of Operations


Transformation process at a food processor
Transformation Process at a Food Processor operations management jobs.


Transformation process at a hospital
Transformation Process at a Hospital operations management jobs.


Operations interfaces

Maintenance operations management jobs.

Product Design

MIS

Manufacturing

Engineering

Logistics

Operations

Purchasing

Personnel

Accounting

Operations Interfaces


The scope of operations management
The Scope of Operations Management operations management jobs.


The scope of operations management1
The Scope of Operations Management operations management jobs.

Which decision is design type and which is operation type?


Goods vs services
Goods vs. Services operations management jobs.


Goods or service

Act operations management jobs.

Tangible

Goods or Service?

Most systems are a blend of both good & service.

Service sector accounts for > 70% of jobs in Canada.


The operations manager s job
The Operations Manager’s Job operations management jobs.


Level of job satisfaction
Level of Job Satisfaction operations management jobs.


Operations managers and decision making
Operations Managers and Decision Making operations management jobs.


Models
Models operations management jobs.

A model is an abstraction of reality.


Quantitative approaches
Quantitative Approaches operations management jobs.

  • Linear programming

  • Queuing techniques

  • Inventory techniques

  • Project techniques

  • Statistical techniques


Analysis of trade offs
Analysis of Trade-Offs operations management jobs.

  • Decision on amount of inventory to stock

    • Increased cost of holding inventory

      vs.

    • Level of customer service


Establishing priorities
Establishing Priorities operations management jobs.

  • Pareto Phenomenon

  • A few factors account for a high percentage of the occurrence of some event(s).

  • 80/20 Rule - 80% of problems are caused by 20% of the activities.

How do we identify the vital few?


Ethical issues
Ethical Issues operations management jobs.


The historical evolution of om
The Historical Evolution of OM operations management jobs.


Trends in business
Trends in Business operations management jobs.


Supply chain
Supply Chain operations management jobs.

  • Supply Chain: A sequence of activities and organizations involved in producing and delivering a good or service


  • Define the term operations management and describe what an operation manager might do.

  • Identify the three major functional areas of organizations and describe how they interrelate.

  • Differentiate between design and operations decisions.

  • Compare goods versus services.

  • Describe key aspects of operations management decision making.

  • Briefly describe the historical evolution of operations management.

  • Identify current trends that affect operations management.


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