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1. Business Continuity Planning for Government and Industry
2. Emergency Planning.2 January 2006 Business Continuity Management Basic elements
What you do to reduce risk before an event
How you respond during an event
What you do to recover after an event
3. Emergency Planning.3 January 2006 DRI International Began as “Disaster Recovery Institute” in 1988
Now offers full suite of business continuity planning courses
Four levels of business continuity certification – most widely accepted program globally
4. Emergency Planning.4 January 2006
5. Emergency Planning.5 January 2006
6. Emergency Planning.6 January 2006 Business Continuity Problem Statement Internal or external event interrupts one or more of your business processes
Time – length of interruption – causes situation to become a disaster
What’s Important to Your Enterprise?
7. Emergency Planning.7 January 2006 BCM Program Purpose Protect your
8. Emergency Planning.8 January 2006
9. Emergency Planning.9 January 2006 A BCM Program Will Answer… What is a disaster?
When do the impacts begin?
How much loss can be tolerated?
What are the options?
How to reestablish business functions?
What will a recovery plan cost?
How much is enough?
10. Emergency Planning.10 January 2006
11. Emergency Planning.11 January 2006 Business Continuity Management
12. Emergency Planning.12 January 2006 Emergency Notification Procedures Notifying employees & building occupants
Correct information quickly
Report to work?
Report to alternate location?
Available standby or on call?
Employee family notification/relations
13. Emergency Planning.13 January 2006 What is Crisis Communication? Effective and managed communication about an event or occurrence that can impact people, organizations, and communities
Strategies to effectively communicate with all groups
How will you communicate with different audiences?
Who will communicate with the different audiences?
What needs to be communicated to the different audiences?
14. Emergency Planning.14 January 2006 Communication Elements Public relations policy and procedures
Organizational profile with detail on core offerings
Reference files on potential crises Call & emergency contact lists
Media contact log
15. Emergency Planning.15 January 2006 Real Life Princeville, North Carolina floods
Florida wildfires – city/county offices threatened, closed
U.S. Senate office building - anthrax U.S. Postal Service centers closed
DHS Threat Level “Red” – Business Continuity vs. Homeland Security
16. Emergency Planning.16 January 2006 Real Life 2005 hurricane season
Katrina – many New Orleans gov’t offices still closed
Rita – Houston evacuation closed offices for days
Wilma, etc., etc.
Trail Blazers win the big one
17. Emergency Planning.17 January 2006 QUESTIONS? John B Copenhaver