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DMV ASAP Shares 4 Tips To Improve Your Customer Service Skills

DMV services are needed by all drivers, including out-of-state dealerships and residents and deployed military transactions. Our staff are highly skilled and specialized in customer service to ensure an accurate and prompt process. We are proud of our commitment to providing accurate information as well as a quick process every time.

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DMV ASAP Shares 4 Tips To Improve Your Customer Service Skills

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  1. DMV ASAP SHARES 4 TIPS TO IMPROVE YOUR CUSTOMER SERVICE SKILLS

  2. Excellent customer service isn’t just down to your frontline staff, but a customer might be won or lost there. That’s why it’s so important every employee works together to resolve issues and create memorable moments – and empower your frontline agents to be as valuable to the customer as possible.

  3. PRACTICE ACTIVE LISTENING Behind every customer, a service call is a real human who has a question or concern that needs to be answered. The person needs to feel understood, heard and served. Active listening is a key skillset you can develop by practicing daily with your co-workers and family. First, you should approach each conversation to learn something and focus on the speaker.

  4. LEARN TO EMPATHISE WITH YOUR CUSTOMERS Empathy is the ability to understand how the customer is feeling and where they’re coming from. While some people seem like they’re born with this trait, it’s a skill that can be acquired. When listening to the customer, try to see the problem through his eyes and imagine how it makes him feel. This is an important customer service skill because the customer will be more receptive if they feel understood by you.

  5. Use positive language When attending to customers’ problems, using positive language takes the stress away from the situation. Words are powerful and they can create trusting relationships with your customers. Verbs should be used positively. For example, instead of saying “don’t hit the red button” say “the green button is the best option.” The future tense is also positive as it doesn’t dwell on the customer’s past issues.

  6. IMPROVE YOUR TECHNICAL SKILLS Customers may come to you with all types of problems and they want their questions answers fast. If you don’t know how to properly implement a service ticket, you’ll be wasting their valuable time. Before interacting with customers, you should fully understand how to use your live chat and ticketing system and learn to type fast.

  7. THANK YOU

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