Session Overview

1. Bridging the distance: Best Practices for Disability Services on Satellite CampusesPresented by Bree Callahan & Rob HardenCentral Washington UniversityJuly 2012

2. Session Overview • Demographics of Satellite Campuses • Challenges of Satellite Campuses • CWU Disability Services & “Centers” History • Equality vs. Equity concept • Advantages & Roadblocks • Tools for Successful Management • Communication • Technology • Questions & Discussion

3. Demographics of Satellite Campuses • Traditional demographics seen at CWU • First Generation • Low Income • Place Bound • Adult Learners • Transfer Students • How does this match your campus?

4. Challenges of satellite Campuses • Relationship with main campus • Out of site, out of mind • Politics vs Partnerships • Departmental variance • Communication • Academic Program and Student Services scope • 1 person for multiple departments or 1 person per department, covering multiple locations • High adjunct faculty and staff with remote and travel work required

5. Challenges of satellite Campuses • Environmental differences • Variances in community needs • Urban vs. rural settings • Co-location on another college campus • Differences in type and population of students • Classroom formats • Online, In person, Hybrid, Interactive TV

6. CWU Disability Services & CWU “Centers” History • CWU University Centers

7. CWU Disability Services & CWU “Centers” History • CWU University Centers • 8 Centers throughout state • CWU Centers cover 6 counties in WA State • Opened first in 1978 • Currently co- located on local community college campuses • Consortium of North Puget Sound • Academic and Services reporting structure goes back to main campus

8. CWU Disability Services & CWU “Centers” History • CWU Disability Services • Historically served Centers via phone, mail and email • Opened Westside DS office in late 2007 • First department to successfully integrate at the Westside Centers • Navigation of historical relationship between Centers and main campus

9. Equality vs. Equity • Should Satellite Campuses be clones of a colleges main campus services? • CWU Disability Services initially focused on equality • Environment factors generated shift to equity • Benefits of “equity”? • Curb cut analogy • Evolution of Higher Education • Online learning environment forcing colleges to evaluate delivery of services to students in new ways

10. Advantages • New Collaborations • Colleges of Business • Early Alert and Student Progress system • Partnership development • College of Education • Student Teacher process • Cohort vs non-cohort model challenges • Access to new arenas • Program advising connected to disability

11. Roadblocks • Identify the roadblocks for managing DS remotely • Organizational structure • Mission/Vision • Need for specific job fit of employee(s) • Culture & Climate of satellite campuses • Distance • Sense of team and connectedness • Consistency of process and procedure across campuses • May need to evaluate and change policy/procedure • May encounter informal items that need to be formalized

12. Tools for successful Management • Communication • Intentional Leadership Models • Strengths based • Lencioni: Death by Meeting, 5 Dysfunctions of a Team • Need to focus on teambuilding • Determine how the best communicate information

13. Tools for successful Management • Technology • Be creative and open to new ways to “meet” • Skype/Facetime • Daily check in meeting • “Cloud” and Network for file/program access • System Evaluation • Examine student pathways to evaluate systems • Be open to new and creative ways to deliver services • CWU online delivery of Letters of Academic Adjustments • New student “Intake” or DS Orientation

14. Questions & Discussion • Burning Questions? • Other Best Practices to share? • Resources for Satellite Campuses • NABCA