In celebration of our diverse campus community, the University Centers enrich

2. Mission Statement and Core Values In celebration of our diverse campus community, the University Centers enrich the campus life experience by providing quality programs, services and facilities focused on student involvement, student learning and student success. • Education • Communication • Diversity• Teamwork/Collaboration • Customer Service • Financial Accountability • Integrity • Innovation • Fun

3. Dr. William F. Munson Assoc. Vice Chancellor / Assoc. Vice President for Student Development & Dean of Students Kamran Riaz Associate Dean of Students Myra Conley Assistant Dean of Students Melissa Abrahm-Jackson Assistant Dean of Students Alison Von Burgen Assistant Dean of Students Allen Grundy Director, Veterans’ Services Keith T. Kowalka Assist. Vice President for Student Development Dr. Noel Clarke Business Administrator Sherry Howard Dir, UH Children’s Learning Centers Cheryl Grew-Gillen Dir. UC Facilities and Operations Lawrence Daniel Dir. Marketing Communications & Retail Marcella Leung Dir. Center for Student Involvement Jason Bergeron Assoc. Dir. Ctr. for Leadership and Frat. & Sor. Life Bruce Twenhafel Manager, A.D. Bruce Religion Center Division of Student Affairs Organizational Structure September 24, 2010 Dr. Elwyn C. Lee Vice Chancellor / Vice President for Student Affairs Diane Murphy Associate Vice President for Student Affairs Administration Juanita Jackson Assistant to the Vice President for Student Affairs Administration Kenya Newhouse Assistant to the Vice President for Student Affairs Administration Dr. Noel Clarke Business Administrator CBO 1 Nancy Tuley Business Administrator CBO 2 Javier Hidalgo Interim Executive Director Residential Life & Housing Floyd W. Robinson Director UH Health Center Dr. Norma Ngo Director Counseling & Psychological Services Patrick Daniel Executive Director Learning & Assessment Services Dr. David Small Associate Vice President for Student Services Javier Hidalgo Assoc Director, Operations Mark Vitek Assistant Director Abeer Mustafa Assistant Director Nancy Tuley Business Administrator Vacant Chief of Medical Staff Laura Moore Chief Nurse Kizzy Steward Chief Pharmacist Chi Eziakonwa Attendant Care Services Dr. Cecilia Sun Assistant Director for Training Vacant Assistant Director for Clincial Services Dr. Kimberly James Assistant Director for Outreach Services Franklin Anderson Director, Challenger Program Robbie Evans Director, Urban Experience Program Angie Grindon Director, Parent Education Program Gail Gillan Director, Learning (UH Wellness and Learning Support Services) Nia Soeharto Coordinator, Measurement & Evaluation Center Bernadine Garrett Coordinator, University Testing Services Dr. David Small Director, University Career Services Dr. Janet Ciatelli Associate Director for Career Counseling Theresa Cyr Assistant Director for Campus Recruiting Marilyn Wade Assistant Director for Alumni Career Services Sudarate Saudale LAN Admimnistrator Anita Gaines Director, International Student & Scholar Services Cheryl Amoruso Director, Center for Students with DisAbilities Dick Cigler Director, Student Publications Linda Buonanno Director Campus Recreation Reginald Riley Senior Assoc Dir, Facilities Jay Parks Assoc. Director, Programs M. Vyckie Avila Assistant Director for Markt. & Memberships Rachel Barron Business Administrator

4. Division of Student Development Organizational Structure As of February 6, 2010 (SFAC Presentation) AVC/AVP for Student Development & Dean of Students Dr. William F. Munson Assistant Vice President for Student Development Mr. Keith T. Kowalka University Center & Associated Facilities Department of Campus Activities • Council of Campus Leaders • Student Organization Registration • Student Organization Advisement • Student Organization Event Registration • Student Organization Listserv • Student Leadership Development • Student Fee-Funded Organization Advisement: • Activities Funding Board • Council of Ethnic Organizations • Frontier Fiesta Association • Homecoming Board • Metropolitan Volunteer Program • Student Government Association • Student Video Network • Greek System Advisement: • Houston Panhellenic Association / National • Panhellenic Conference • Interfraternity Council • Multicultural Greek Council • National Pan-Hellenic Council • Greek Park at Bayou Oaks Townhome Management • University Center • UC Satellite • UH Child Care Center • A.D. Bruce Religion Center • Campus Ministries Association • UC Building Services • UC Business Services • UC Event Services • UC Leisure Services • UC Technology Support • UC Marketing and Programs • UC CreationStation • Commuter Services • Program Advisement and Coordination • Student Program Board • Cat’s Back Welcome Week • Dance On • Contract Partner Liaison to Services: • UH Dining Services • UH Bookstore • Cougar Byte • Jonorr’s Hair, Nails and Body Salon • Woodforest National Bank

5. Direct: Cougar Byte/HiEd, Inc. Jonorr’s Hair, Nails and Body Woodforest National Bank Functional: UH Dining Services (Aramark) University Bookstore (B&N) Administrator/Liaison to Lease Operations Sherry Howard Director, UH Child Care Centers Marcella Leung Director, Center for Student Involvement Jennifer Skopal and Staff Child Care Center Child Care Center @ Cameron CCC Advisory Board Curriculum and Program Accreditation and Licensing Health/Safety/Nutrition Business Operations Grants and Development Assistant Director (Vacant) Carrie Miller Daniel Gray Activities Advisor (Vacant) Albert Chao Jackie Burkes Nancy Hay Shirley Johnson IA – Student Staff Training Co-Council of Campus Leaders Student Organization Registration Student Organization Advisement Registered Student Orgs Support Event Registration Financial Support Services Risk Management Coordination Web Development Fee Funded Organizations/Traditions Activities Funding Board Council of Ethnic Organizations Dance On/Marathon Frontier Fiesta Association Homecoming Board Student Government Association Student Program Board Student Video Network Organizations Board UC Student Staff Train. & Develop. Co-UC Events Committee FOE Review Committee Ticket Sales and Services Co-Curricular Transcript Program (Proposed Fall 2011) Jason Bergeron Associate Director, Center for Leadership and Fraternity & Sorority Life • Cassandra Joseph • Kathryn Wheatley • Elyse Gambardello • IA - Leadership • Co-Council of Campus Leaders • Student Leadership Development • Leadership UH / Cougar • Leadership Institute (Proposed • Fall 2011) • Greek System Advising: • Houston Panhellenic Association / • National Panhellenic Conference • Interfraternity Council • Multicultural Greek Council • National Pan-Hellenic Council • Order of Omega • Greek Park at Bayou Oaks • Townhome Management • Metropolitan Volunteer Program • Service Learning Program (Proposed • Fall 2012) University Centers Organizational Structure 9-1-10 **Bruce Twenhafel will continue to advise Homecoming The New UC Committee Keith T. Kowalka Assistant Vice President for Student Development UC Policy Board IA – The New UC, UCPB and Special Projects UC Transformation Project Strategic Planning and New Program Initiatives Assessment, Benchmarking and Best Practices Welcome Week / Cat’s BackStudent Learning OutcomesDevelopment Dr. Noel Clarke Administrator, UC Business Office / VPSA CBO #1 Fern Burgett and Staff Budget and Financial Reporting Accounts Payable/Receivable Purchase Orders Financial Reconciliation Locker Rental Central Business Office #1 Responsibilities for the DIVISION of Student Affairs Cheryl Grew-Gillen Director, UC Facilities and Operations Henry Anderson and Staff James Pettijohn and Staff Bruce Twenhafel** and Staff Vicky Henderson and Staff Customer Relation Managers Building Services Maintenance Custodial Services Renovation/Construction Project Mgmt. Landscaping Inventory and Property Custodian Environmental Health and Safety Event Services UC CARS Office Mgmt. UC/UC Satellite Reservations On-Campus Grounds Reservations Event Planning Coordination Facilities Use Policy Oversight Audio-Visual Services Event Management Support Event/Meeting Room Set-Up Event/Meeting Room CleaningReligion Center Campus Ministries Association Religion Center Policy Board UC AS&O Office Mgmt. Department Personnel and Payroll Travel Coordination FOE Review Committee Liaison to UH Catering Staff Training and Development Lawrence Daniel Director, Marketing Communications and Retail Bill Schwehr and Staff Sam Nguyen and Staff Alicia Garcia-Valero and Staff Tiffany Spurlock IA – UC Marketing and Programs UC Marketing Communications DSA Marketing Communications Leisure Services UC Games Room UC Satellite Games Room Shasta’s Cones & More Cash Handling & Business Functions UC Games Room/UC Satellite Lockers Leisure Services Programming Cougar Bowling Club Technology Support Systems Management Liaison to UH IT UC Web Admin and Mgmt. DSA Web Admin and Mgmt. Tech Review and Procurement Tech Training and Consultation UC CreationStation Sponsored Sales Co-UC Events Committee • University Centers Facilities • Work Teams • Assessment • Marketing & Electronic • Communication • Policies and Procedures • Review • Safety & Emergency • Preparedness • Staff Development • Student Employment • UC Transformation • Project

6. University Centers Staff Shifts (Cost to SFAC = $0) University Center/Religion Center • Diane Shankar retired – replaced by Bruce Twenhafel • With increased marketing demands, transitioned Tiffany Spurlock to UC Marketing Center for Student Involvement • Focus of CSI is to provide focused services and programmatic support for all Registered Student Organizations (RSOs) and most Fee-Funded Organizations • With the closing of Commuter Services, transitioned Daniel Gray to an Activities Advisor in CSI • Transitioned the Student Program Board and the Assistant Director position to CSI • Reclassified the Associate Director position to an Activities Advisor in CSI • Transitioned the Student Staff Training and Learning Outcomes Assessment to CSI Center for Leadership and Fraternity & Sorority Life • Focus of CLFSL is to provide focused services, support and programs for the areas of fraternity & sorority life, leadership development programs and community service/service learning programs. • Separated the human and fiscal resources for the above programs to support this new Center • MVP is advised by CLFSL as a result of their mission related to • community service

7. Current Objectives UC Transformation / New UC Project • Secured SGA Support for a increased phased-in UC Fee increase approach to keep final costs down, while being able to recapture dollars sooner to afford a 95,000-110,00 sq. ft. addition • UC Fee approved by the BOR in February • UC Addition approved by the BOR in August • Completing a more robust UC Facilities Assessment (December 2010) • Final program determined and RFQ will be issued in January 2011 UCAF and CA Integration into the University Centers • Developed common Mission and Core Values for the new University Centers • Developed an Organizational Structure by June 2010 which focuses on enhancing the campus life experience for students and the UH community, and providing more focused efforts on areas of growth • Continuing to identify operational efficiencies and eliminate duplication where possible

8. Current Objectives (cont.) Continuing Renovation and Upgrade Efforts • In process of converting main access doors in UC loading dock to card access • Continuing efforts in the area of Recycling for the UC and UC Satellite • Completed the renovation of the CLFSL space Providing Advisement, Support and Leadership for Student-Oriented Programs • Provided Leadership, Coordination and Advisement for the Cat’s Back Weeks of Welcome initiative • Continuing to support the Dance On Student Organization and the Newest UH Campus Tradition - Dance Marathon

9. Current Objectives (cont.) Enhance and/or Modify Retail Services • Supported the opening of Burger Studio at UC Satellite with the UH Dining Services and UH Auxiliary Services • Continuing to work with Administration & Finance to ensure food service cost recovery efforts were actualized • Continuing to increase evening programming in UC Leisure Services • Continuing to monitor and support Shasta’s Cones & More effectiveness FY2010 - $105,948.71 FY2009 - $103,953.55 FY2008 - $94,667.19 FY2007 - $82,993.78 FY2006 - $82,130.97 • Continuing to increase student/student organization awareness of UC CreationStation FY2010 - $93,826.66 FY2009 - $77,129.47 FY2008 - $59,614.22 FY2007 - $66,117.62 FY2006 - $55,084.29

10. Current Objectives (cont.) Enhanced Marketing and Programming • In the process of purchasing a new Information Ticker for the University Center and the upgrade the Information Ticker at the UC Satellite • Continuing to Provide Consistent Maintenance for all UCs websites of responsibility (DSA, Cat’s Back, etc.) • Continuing to Produce Monthly UC LinC Newsletters and Calendars and Distribute via Electronic Communication Modes • Continuing to Provide Marketing Support to all UC Tenants • Continuing to Develop Unique and Innovative UC Programs and Traditions Professional Growth and Development • Supporting the University Centers Work Teams • Continuing to Support the UC Policy Board and the New UC Committee and encourage active participation of members • Continuing to support Instructional Assistant positions and Graduate Intern opportunities • Continuing Involvement/Leadership in ACUI and other Professional Development Associations and Organizations

11. 2010-11 Additional Accomplishments SECC Campaign Coordination New Flat Screens in UC Games Room Children’s Learning Center @ Cameron 2010 CFI Chairperson 2010 Cougar Resource Fair Chairperson 2011 ACUI Annual Conference Chair Regional ACUI and NACA Leadership

12. Satisfaction, Assessment & Feedback General User Statistics/Data • University Center Daily Weekday Foot Traffic = 14,500 UH Community Members • UC Satellite Daily Weekday Foot Traffic = 7,500 UH Community Members UC Leisure Services User Data/Statistics • Shasta’s Sold nearly 20,000 Single and Double Scoop Ice Cream Items; over 2,200 Shakes/Malts were Served; 1,750 Cups of Coffee; and 2,000 Pounds of Candy in FY10 • UC Games Room had over 74,000 Games of Bowling, 15,900 Hours of Billiards, 3,550 Hours of Table Tennis and Over 144,500 Amusement Games Played in FY10 UC Event Services User Data/Statistics • Worked with 274 Registered Student Organizations, 83 UH Departments and 163 Off- Campus Customers in the planning of 8,777 Meetings, Programs and Events in FY10 • Student Organizations make up 62.23%, UH Departments are at 32.62% and Off- Campus Customers come in with 5.15% by Customer Type of Usage • 8,777 Bookings Equate to 30,281 “Event Hours” with an Attendance of over 308,795. Student Satisfaction Survey • In terms of Satisfaction, the University Center has an 83.7% Satisfaction Rating with UH Students, while the UC Satellite has a Satisfaction Rating of 88.9%.

13. Objectives for 2011-12 UC Transformation / New UC Project • Complete the UC Facilities Assessment • Advertise and Select a Professional Design Team for the Project • Break Ground on the UC Addition in Fall 2011/Early Spring 2012 • Secure SGA Support for the second increase in the UC Fee Assessment Measures for Financial, Facility, Services, Programmatic and Personnel • Continue to Monitor the new University Centers Organization • Continue facility renovation and improvement efforts • Continue to Benchmark with Peer Institutions (Texas, Urban 13 and ACUI Region 12) • Continue to Participate in the ACUInfo benchmarking program • Provide Leadership, Coordination and Advisement for the Cat’s Back Weeks of Welcome • Provide support for the Cougar Card Program

14. Objectives for 2011-12 (cont.) Enhance and/or Modify Retail Services • Work collaboratively with UH Dining Services and UH Business Services to ensure service and quality standards in food service operations are maintained • Continue to work with Administration & Finance to ensure food service cost recovery efforts are actualized • Continue to Increase Evening Programming in UC Leisure Services • Continue to Increase Student/Student Organization Awareness of UC CreationStation Enhance Marketing and Programming • Continue to Provide Consistent Maintenance for all websites supported by the University Centers • Explore new electronic communication tools • Provide leadership and expertise for DSA marketing and branding • Continue to Produce Monthly UC LinC Newsletters and Calendars and Distribute via Electronic Communication Modes • Continue to Provide Marketing Support to all UC Tenants • Continue to Develop Unique and Innovative UC Programs and Traditions

15. Objectives for 2011-12 (cont.) Enhance UC Event Services & Technology • Review/Refine Reservation Policies, Procedures and Processes • Continue to Evaluate EMS and TMA for Efficiency and Operational Enhancements • Continue to Provide In-House Training Professional Growth and Development • Support University Centers Work Teams • Continue to Support the UC Policy Board and the New UC Committee and encourage active participation of members • Continue to support Instructional Assistant positions and Graduate Intern opportunities • Continue Involvement/Leadership in ACUI and other Professional Development Associations and Organizations

16. Base Augmentation Request Cat’s Back Program Funding • Base Augmentation Request Financial Breakdown Food $ 6,760.00 Commemorative T-Shirt $ 9,769.70 Marketing Materials $ 4,464.74 Sub-Total $ 24,234.44 UH Administrative Charge $ 1,454.07 VPSA Administrative Charge $ 363.52Total $ 26,052.03

17. Base Augmentation Request Cougar Card Program Funding • Base Augmentation Request Financial Breakdown Purchase of 276,000 Trading Cards $ 6,700.00 Purchase of 1,000 Trading Card Posters $ 1,300.00 Sub-Total $ 8,000.00 UH Administrative Charge $ 480.00 VPSA Administrative Charge $ 120.00Total $ 8,600.00

18. Major Issues UC and UC Satellite Project List(s) • Facility Infrastructure Projects $1,369,025 • Operational and Aesthetical Improvement Projects $1,591,000 • On-Going Long-Term Projects $1,205,000 • Future Large Project Options $3,465,000 $7,630,025 Financial Solvency of the Children’s Learning Centers Religion Center Facility Issues Student Enrollment Impact • An enrollment change of 500 students amounts to a $39,774 shift in UC Fee Income Continued Expectation for Greater Service with Limited Resources

19. Questions & Answers