Oasis feedback process using oasis to drive improvement
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OASIS Feedback Process (Using OASIS to Drive Improvement) PowerPoint PPT Presentation


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OASIS Feedback Process (Using OASIS to Drive Improvement). Types of Feedback. The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process On the following flow chart these three feedback loops are shown Feedback Loop A – Customer to Supplier *

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OASIS Feedback Process (Using OASIS to Drive Improvement)

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Oasis feedback process using oasis to drive improvement

OASIS Feedback Process(Using OASIS to Drive Improvement)


Types of feedback

Types of Feedback

  • The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process

  • On the following flow chart these three feedback loops are shown

    • Feedback Loop A – Customer to Supplier *

    • Feedback Loop B – Customer to CB

    • Feedback Loop C – CB to Customer

    • Feedback Loop A is not facilitated by the OASIS Feedback Process. This is typically an organization’s corrective action process.

  • OASIS also allows for direct feedback to CB or AB


Feedback process

Feedback Process

Feedback B

Products/

product quality

audit

Certification

Body

Customer

Supplier

Audit

findings

PAH/POA holder

Feedback A

  • Feedback A:

  • Information on product quality non-conformance to supplier:

  • to perform root cause analysis

  • to take corrective/preventive action, also on Quality system level

Feedback C

  • Feedback C:

  • Information on findings to the customer found by the CB during the audit:

  • to determine possible impact on product quality

  • to determine additional audits (surveillance) or other actions to the supplier

  • Feedback B:

  • Information on product quality problems to CB:

  • When related to possible QM system causes

  • to focus CB audit activities on potentialweak spots


How oasis facilitates feedback

How OASIS Facilitates Feedback

  • The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process

  • On the following flow chart these three feedback loops are shown

    • Feedback Loop A – Customer to Supplier *

    • Feedback Loop B – Customer to CB

    • Feedback Loop C – CB to Customer

      * Feedback Loop A is not part of the OASIS Feedback Process


Logging on to oasis

If not registered click on the link

Enter User ID and Password

Logging On To OASIS


Feedback loop b

Select “Certified Suppliers” link

Feedback Loop B


Selecting a certified organization

Enter Supplier Name or Other Search Criteria

Press Search

Selecting a Certified Organization


Certificate data screen

Scroll down to bottom of screen

Certificate Data Screen


Certificate data screen1

Select “Contact issuing CRB” tab

Certificate Data Screen


Feedback entry

Select Reason from drop down menu

Select if a response is required or not

Check if the certified supplier should receive a copy of the feedback

Enter Subject and type in Feedback.

Files may be added for clarity

Feedback Entry


Complete the process

When input is complete select the “Create Feedback Request” button

Complete the Process


Manage feedback requests

Click on Feedback for Certification Bodies

Manage feedback requests


Review feedback responses

Review feedback responses

Select category

Click on request to see status and history

Note: Status of request can be changed form Open to Closed by originator or by CB


Reviewing response and status

Select Change Request Status to close Feedback Request

Select Responses to Review Feedback Response

Select Add Response to Request additional Feedback

Reviewing Response and Status


How oasis facilitates feedback1

How OASIS Facilitates Feedback

  • The OASIS feedback process facilitates two of three identified feedback loops present in the ICOP process

  • On the following flow chart these three feedback loops are shown

    • Feedback Loop A – Customer to Supplier *

    • Feedback Loop B – Customer to CB

    • Feedback Loop C – CB to Customer

      * Feedback Loop A is not part of the OASIS Feedback Process


Feedback loop c

Select Manage Watch List

Feedback Loop C


Select suppliers

Select Suppliers

Select Suppliers


Watch list notification rules

Select Manage Email Notification

Watch List Notification Rules


Feedback loop c1

Setup email criteria for notifications for Watch List

Feedback Loop C


Direct feedback to cb or ab

Direct Feedback to CB OR AB

Click on Feedback for Certification & Accreditation Bodies

20


Direct feedback to cb or ab1

Direct Feedback to CB OR AB

Create New Feedback Ticket for Certification or Accreditation Body

21


Feedback process summary

Feedback Process Summary

  • Provides:

  • Direct link to CB when AQMS issues or concerns at a certified organization are identified by OASIS users (Feedback Loop B).

    • All feedback entries are used by SMS in support of oversight and improvement initiatives.

    • Allows OASIS users to assist CBs in focusing audit activities on issues or concerns.

  • Automated monitoring of certified organizations status through watch lists (Feedback Loop C)

  • Through the use of the feedback process organizations can engage to ICOP process to both improve the process (feedback loop B) and keep informed as to changes in certified organizations status (feedback loop C)

  • Direct feedback link to Accreditation or Certification Bodies should questions arise that need direct answers from AB or CBs


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