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Benefits Realised in Optimising Desktop Management Best Practices. Simon Higgins National Solution Specialist – Windows Client Microsoft Corporation. Agenda. Setting the Scene How Can Microsoft Help? Infrastructure Optimisation in the Real World University of Western Sydney

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Benefits Realised in Optimising Desktop Management Best Practices

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Benefits Realised in Optimising Desktop Management Best Practices

Simon Higgins

National Solution Specialist – Windows Client

Microsoft Corporation


  • Setting the Scene

  • How Can Microsoft Help?

  • Infrastructure Optimisation in the Real World

    • University of Western Sydney

      • Gavin Robinson - SOE Team Leader

      • Rodney Olson - Desktop Engineer

  • Q&A

  • Summary

Setting the Scene

IT is complex to manage

  • IT is heterogeneous

  • Too many tools

  • Too many identities

  • Too many security risks

  • Too hard to be auditable

  • Too hard to be consistent


The Problem

What Are the Real Costs?

Direct Costs (“Hard Costs”)


Service Desk Personnel

PC Support Personnel

  • Desk side Support

  • Image Management

  • Software Distribution

  • Security and Patching

    Non IT Administration

  • Employee Training

  • Procurement

  • Legal

Indirect Costs (“Soft Costs”)


  • Performing Self Diagnostics

  • Wireless Configuration

  • Application Install/Configuration

  • Running Windows Update

  • Peripheral Configuration

  • Learning Applications

  • Using Help Screens

  • Creating macros/forms

    Helping Peers

    Data Management

  • Backing Up/Restoring data

    PC Downtime

Desktop TCO Can Be Reduced!

Desktop PC TCO doesn’t have to be so painful

80% of organisations pay $4,661/PC/Yr or more

IT Maturity is poor for most organisations

64% Basic

31% Standardised

5% Rationalised

  • Low IT Maturity can cost “real money”

    • Difference between Basic and Rationalised can be $2000 per PC per year – or more!

    • Many organisations do not fully understand how to quantify the true cost of their desktop environment

Source: XP-SP2 TCO from Gartner, IT Ops adjusted with GCR research

Microsoft Confidential

How Can Microsoft Help?

USMT 2.6

Virtual PC

Office 2003


BDD Standard


Group Policy

Application Compatibility Toolkit

SMS 2003 SP1



Windows Imaging Format (WIM)

BDD 1.0


SMS Installer


BDD Enterprise

ORK (Office Resource Kit)


Microsoft AntiSpyWare

SMS OS Deployment Feature Pack

Windows Scripting Host


Windows XP SP 2

ZTI (Zero Touch Install)

SMS Inventory Tool for Dell Updates

ZTP (Zero Touch Provisioning)

Windows Update

Virtual Server


Patch Management using SMS 2003

Power Quest

MacroVision AdminStudio



AD (Active Directory)

Tools Are Redundant Without A Process

  • Capacity Management

  • Availability Management

  • Financial Management

  • Infrastructure Engineering

  • Security Management

  • Service Continuity Management

  • Service Level Management

  • Workforce Management

  • Change Management

  • Configuration Management

  • Release Management

  • Service Monitoring and Control

  • Security Administration

  • Network Administration

  • System Administration

  • Job Scheduling

  • Storage Management

  • Directory Services Admin.

  • Service Desk

  • Incident Management

  • Problem Management

Infrastructure Optimisation ModelDesktop, Server, Device Management

Core Infrastructure Optmisation Model

Microsoft “Desktop, Server & Device Management ToolsJourney

Desktop, Server, Device Management Defined

The process of:

  • Understanding requirements of build

  • Coming to agreements for Applications

  • Planning the supporting backend infrastructure

  • Designing and building a global MOE build

  • Packaging and testing applications

  • Incorporating User Migration – Data/Application Settings

  • Securing the environment

  • Designing the deployment engine

  • Preparing the community – End User Training

  • The Service Desk - Operational cycles

Firewall on Desktop

Secure Network communications (IPSEC)

Automated Software Distribution

Remote Access (VPN/TS)

Group Policies

Remote AccessCapabilities(VPN/TS)

GroupPolicy Capabilities

Windows Desktop Deployment

Directory based applications and Policy based management of the desktop

Patch Management & desktop deployment

MOM for monitoring servers

Backup/restore solution

Remote Access (VPN/TS)

IPSec server isolation to secure criticalservers

Desktop image Management - MOE with business layers applied

FirewallSolution onDesktops


Secure Networkcommunications(IPsec)

Moving From Basic - Standardised

High Level Components

Execution Points

Automated Compatibility Testing and Image Mgmt

Firewall on Servers

Automated User Provisioning

AutomatedUser Provisioning

Automated User Provisioning (MIIS)

SMS for server Mgmnt

Automated app compatibility testing/certification

Enable/deploy Server firewall

Secure wireless networking usingIAS and Active Directory

Desktop monitoring

Automated CompatibilityTesting andImageMgmnt

FirewallSolution onServers

Standardised - Rationalised

High Level Components

Execution Points

Directory-based tool to enable authenticated access to external customers and Business Partners

Directory-based toolto enable authenticatedaccess to external customersand Business Partners

Federated Active Directory

Server image solution

Capacity analysis solution

Quarantine solution

New Technology Readiness

Sell and deploy enabling solutions

Active Directory Domain Isolationusing IPSec

Rationalised To Dynamic

High Level Components

Execution Points

Microsoft “Desktop, Server & Device Management ToolsEnabling the IOM Journey

IT Lifecycle Management

Microsoft Confidential

Desktop Software Virtualisation

The SoftGrid® Platform

The Engine

Softricity ZeroTouch™

The Front End

Application virtualisation

On-demand delivery

Centralised, policy-based application management & software asset tracking

Availability to applications from anywhere via browser and/or desktop

Self-service IT:

  • End-user self-service application provisioning with automated workflow

  • Business-unit software usage reporting

    Real-time, intelligent application deployment

Three Versions:

  • SoftGrid Universal Desktop

  • SoftGrid for Systems Management Server (SMS)

  • SoftGrid for Terminal Servers

Windows VistaReducing Cost and Complexity

Reduce number of images

Comprehensive tool suite

  • Hardware independence

  • Language independence (both Vista and Office 2007

  • Offline servicing and patching of images

  • Tools across phases of deployment (planning, engineering, deployment)

  • Application Compatibility

Reliable deployments

Best practice/ guidance

  • BDD as THE vehicle for desktop deployments

  • Integration with 3rd party mgmt tools

  • Tools that work in heterogeneous environments for seamless upgrades

University of Western Sydney

Gavin Robinson

Rodney Olson

UWS Challenges

UWS Project Goals

UWS Infrastructure Optimisation Journey

UWS Outcomes - Rationalised Level

UWS Next Steps on Infrastructure Journey



Infrastructure Optimisation SummaryDesktop, Server, Device Management

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