Shaping student information systems to deliver services in the 21st century
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Shaping Student Information Systems to Deliver Services in the 21st Century. Presented by Maggie Hartley - Assistant Registrar for Records and Registration ([email protected]) Gord Uyeda - Project Manager, Systems ([email protected]).

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Shaping student information systems to deliver services in the 21st century l.jpg

Shaping Student Information Systems to Deliver Services in the 21st Century

Presented by

Maggie Hartley - Assistant Registrar for Records and Registration

([email protected])

Gord Uyeda - Project Manager, Systems ([email protected])



Defining market strategy l.jpg

Defining Market Strategy high performance experience!!

What do our customers really want?


Customer requirements l.jpg
Customer Requirements high performance experience!!

  • Accessibility

  • Self-Service

  • Trust


Accessibility l.jpg
Accessibility high performance experience!!

  • Service Center Hours

  • Convenient Location

  • Access to Customers with Disabilities


Self service l.jpg
Self-Service high performance experience!!

  • Quality and Reliability

  • Reusability

  • Adaptability and Flexibility

  • No lineups

  • Fun and Easy to Use

  • Intuitive and Familiar


Trust l.jpg
Trust high performance experience!!

  • Reliability

  • Accuracy of Information

  • Consistency

  • Security


We listened l.jpg
We listened, high performance experience!!

We learned


The evolution of the shopping experience at ubc l.jpg

The Evolution of the Shopping Experience at UBC high performance experience!!

How did we get to where we are today?


1986 92 student information system l.jpg
1986 - ‘92 high performance experience!!Student Information System

Downtown Department Store

  • single but central location

  • very good selection of goods

  • not as user friendly as we would like

  • still profitable today

  • phased implementation

  • understanding of business


1995 96 admission system l.jpg
1995 - ‘96 high performance experience!!Admission System

Specialty Concept Store

  • dedicated to a single market segment

  • comprehensive product selection

  • bright and attractive

  • good customer service

  • new tools

  • new ideas


1996 onward internet service centers l.jpg
1996 onward high performance experience!!Internet Service Centers

Shopping Malls

  • universal access

  • customer oriented

  • one-stop-shopping

  • Internet and WWW


Mall design and construction l.jpg
Mall Design and Construction high performance experience!!

  • Purchase vs Build decisions

  • Design Techniques

  • Foundation for the Service Centers


Purchase packaged software l.jpg
Purchase Packaged Software high performance experience!!

Advantages

  • integration of information and services

  • industry best practices

  • reduced implementation period

  • perceived cost savings

    Disadvantages

  • may not meet all requirements of the institution

  • acceptance

  • implementation of new releases


Custom build system l.jpg
Custom Build System high performance experience!!

Advantages

  • exact fit

  • acceptance

  • control over development

    Disadvantages

  • increased implementation effort

  • perceived higher costs

  • complacency


Custom best of breed l.jpg
Custom + Best of Breed high performance experience!!

  • assembled our own service center

    infrastructure

  • acquire high quality, prefabricated

    building materials

  • build our own service modules

  • purchase systems that can be

    integrated into our service centers


Design techniques l.jpg
Design Techniques high performance experience!!

  • Rapid Application Development

    • RAD = timeboxing + iterative design + prototyping

  • Business Process Improvement

    • BPI = buy-in + clearly identified goals and objectives + ideas

    • technology as an enabler

  • Active User Participation

  • keep to 80/20 rule


Give it to mikey he won t eat it he hates everything l.jpg
“Give it to Mikey, he won’t eat it. He hates everything.”

Are we making a “profit”?

“He likes it!”


Areas for improvement l.jpg
Areas for Improvement everything.”

  • better estimates for development better use of time-boxing

  • look for more opportunities for Business Process Improvement

  • true platform independence


Mall expansions and l.jpg

Mall Expansions everything.”and

Grand Openings!

Future Plans


Under construction l.jpg
Under Construction everything.”

  • MyUBC

  • MyCourses

  • continued expansion of Curriculum Management System

  • Implementation/Integration of

    Ad Astra’s resource scheduling

    software

  • expansion of service centers


Under consideration functional l.jpg
Under Consideration everything.”Functional

  • Additional core SIS services

    • Student Financial Account

    • Awards and Financial Aid

  • Integration of services from:

    • Housing

    • Library

    • Bookstore

    • Career Services

    • Recruiting


Under consideration technical l.jpg
Under Consideration everything.”Technical

  • use of XML

    • internal - standard for accessing UBC owned information within university systems

    • external - replacement for EDI use of workflow technology

  • use of workflow technology

    • course and curriculum change and approval

  • 24 x 7 access


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