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Crimestoppers Help police solve and prevent crime In 2011/12:

Crimestoppers Help police solve and prevent crime In 2011/12: Received 95,276 calls and online forms with useful information Resulted in: 8,097 criminals arrested and charged £22,340,328 worth of illegal drugs seized £7,723,373 worth of stolen goods recovered

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Crimestoppers Help police solve and prevent crime In 2011/12:

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  1. Crimestoppers Help police solve and prevent crime In 2011/12: Received 95,276 calls and online forms with useful information Resulted in: 8,097 criminals arrested and charged £22,340,328 worth of illegal drugs seized £7,723,373 worth of stolen goods recovered Expecting 60% increase in business but no more funds available for staffing call centre For more information Email felicity.mcleister@theorsociety.com

  2. Target: 90% of calls to be answered in 20seconds Simulation Model using current shifts For more information Email felicity.mcleister@theorsociety.com

  3. Modelling alternative shift patterns Results for an average week Alternatives modelled 1 CS initial proposal - longer shifts 2 as 1 with some part time weekend shifts added 3 as 2 with amendments to weekend shifts 4 as 3 but extending one shift 5 as 4 but changing start times for early shifts For more information Email felicity.mcleister@theorsociety.com

  4. Implementation New shift patterns introduced Jan 2013 January performance compared to 2012 average Service levels increased From 90%to 94% Abandoned calls decreased From 12% to 6% Average time to answer call decreased From 28 secs to 13secs “We are grinning like Cheshire cats and I wanted to share the good feeling with you both.  Thank you for all your efforts – I feel now it really was worth it.” (Performance Manager) For more information Email felicity.mcleister@theorsociety.com

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