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Organizational Support to Knowledge Management

Organizational Support to Knowledge Management. Madz Quiamco AIJC. Organizational Support to KM. people, technology and organizational qualities. organizational goals. knowledge creation, continuity, sharing, and sustained use. Organizational Support to KM.

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Organizational Support to Knowledge Management

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  1. Organizational Support to Knowledge Management Madz Quiamco AIJC

  2. Organizational Support to KM • people, • technology and • organizational qualities organizational goals • knowledge creation, • continuity, • sharing, and • sustained use

  3. Organizational Support to KM Barriers to KM: • Organizational structure barriers - Silo Company - Not-invented-here Company - Babel Company - By-the-book Company - Bolt-it-on Company

  4. Organizational Support to KM • Management barriers • confusing environment • inadequate policies, • insufficient capability-building tools • unclear roles and expectations No management involvement

  5. Organizational Support to KM • Boundary barriers - Intra-organizational—different unit subcultures and goals - Status—employee timidity and manager’s unwillingness to listen - Professional—different professional backgrounds = different goals, language, methods

  6. Organizational Support to KM • Cross-category barriers - lack of resources, - absence of rewards - culture does not encourage sharing

  7. Organizational Support to KM • Technology barriers - use of inappropriate technology - lack of integration of systems - lack of technical support

  8. Organizational Support to KM • Human barriers - lack of trust - fear of exploitation, contamination, of being redundant, etc. - skepticism toward technology

  9. Organizational Support to KM KM enablers • Organizational culture — the unwritten rules or expectations of behavior

  10. Organizational Support to KM • Vision and trust - a clear vision - awareness of KM and organizational alignment of its goals - identification of critical knowledge - willingness to share and reuse knowledge - trustworthiness of those at the top - people get credit for knowledge sharing - effort to build an atmosphere of trust where sharing is valued - collaboration is the norm

  11. Organizational Support to KM • Organizational infrastructure - Leadership - Training - Rewards and incentives - Knowledge networks

  12. Organizational Support to KM • Technology - knowledge-oriented technologies - people capable of using the technologies - technologies are standardized to facilitate document exchange and available to all

  13. Organizational Support to KM • Measurement of results - assessing generation, sharing, transfer or use of valuable knowledge - analyzing the KM strategies employed

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