dataVoice International Powerful Information When You Need It

1. dataVoice InternationalPowerful Information When You Need It Denna Sandoval Manager of Business Development

2. dataVoice International • Founded in 1989 – Telecommunications, mainframe, database administration and system integration specialist • Provide tightly integrated solutions that link multiple systems together • Integrate existing data and systems to improve utility operations and provide client with data integrity monitoring capabilities • Designed a line of products to meet the needs of the utility industry

3. dataVoice’s Integrated Solutions

4. dataVoice Provides Products That Integrate Data From…

5. dataVoice’s Integrated Solutions

6. Automated Call Processing • Telephone (Day/Night/Night 2 Modes) • Call answering, • Call routing by time of day or day of week, • Pre-configured holiday answering, • Priority account handling, • Report service problems, • Storm Mode Customer Messaging System – Temporarily disable call transfers

7. Automated Call Processing • Incoming Call Monitoring • Threshold Level Notification • Detailed Call Statistics Itemizing Usage By Customers

8. dataVoice’s Integrated Solutions

9. Web Solutions • Account Balance/Payment Information • Usage History and Graphs • Pay Bill By Credit Card/Check • Enter Outage/Trouble Report • Check Power Status

10. dataVoice’s Integrated Solutions

11. Automated Customer Service • Account Balance/Payment Information • Payment Arrangements • Bill Payment by Credit Card/Check • Call Delinquent Accounts • Monthly Credit Card Drafts

12. dataVoice’s Integrated Solutions

13. Outage Management & Prediction Systems • Automated trouble reporting via • Telephone, • Customer Service, • Web, or • AMR • Speaks up to date outage information to customers or displays information for CSR’s if they take the call • System can be expanded to allow for multiple services (gas, water, etc.)

14. And Displays Information For Each Department • Customer Service • Color Coded Screens • Operations/Dispatch • Tabular View • Connectivity View • Engineering • Mapping View • Management • Overview Statistics New Msg 5:11PM Thurs July 10 Jennings Sub Out 2,288 customers Restore time 2:45pm OK

15. Outage Management & Prediction System • Once power is restored, • System begins automatic call backs to verify power is restored. • Reports and Statistics immediately available • Automated Mail Merge Available

16. Anywhere Ops Allows For Remote Access To: • Outage Statistics Via E-Mail or WAP • E-mail Outage Statistics • Key Account Management/ Notification

17. dataVoice’s Integrated Solutions

18. Integration with AMR • Expands use of AMR beyond “just a billing tool” • Preventative maintenance • Proactive status polling • During outage reporting or after restoration • Provides increased revenue and cost savings • Keeps power flowing • Eliminates unnecessary dispatching • Labor and equipment savings on resolving temporary interruptions

19. Check Power Status Individual Meter Polling/“Pinging” • Individually ping a meter prior to dispatching a crew • Checks to see if power loss is on customer side • Bill service trip fee to consumer • Also checks voltage • Reduces unnecessary dispatching/service calls • Improves crew moral

20. Check Power Status By Connectivity Meter Polling/Pinging • Used to verify the source/location of an outage • Also used to confirm the restoration of power to meters • When integrated with dataVoice OMS, the meters are automatically polled by connectivity

21. Connectivity Meter Polling • Verify a prediction within the OMS • Pinpoint outage sources more quickly - Check meters above and below the prediction • Send crews to the correct location the first time • Save drive and look time

22. Connectivity Meter Polling • Verification of restored outages • Check the status of meters while the crew is on-site • Improve customer service by checking power status for other problems down line • A simple click on the status screen and a new ticket is entered into the OMS • Crucial edits provide for better decisions

23. Checking Meter Voltage • Immediately check the voltage on an individual or group of meters • Isolate power degradation problems • Increase customer satisfaction by responding in a faster more positive manner to customer needs and concerns (dims/blinks) • Available on all screens that allow for pinging

24. Checking Meter Voltage Available On These Screens

25. AMR Blink Analysis • Imports meter data from AMR system • Summarizes AMR and OMS data using connectivity • Predicts to likely source of problem based on the interruptions reported by the AMR system

26. AMR Blink Analysis • Side by side comparison of AMR and OMS data by specified date ranges • Removes blinks associated with outages • Indicates areas to perform right of way clearance • Saves drive and look time by predicting device problems using same prediction methods as OMS • Highlights equipment that is beginning to fail

27. AMR Data Analysis

28. Individual Consumer Blink Count Data Available From These Screens…

29. dataVoiceIntegrated Solutions

30. Key Core Requirements • Customer Information/Billing System • Telephone System – With ACD Queue • Internal Windows Network Extras: • Mapping System or Map Viewer • GIS System • SCADA System • AVL Software • Engineering Analysis Package or GIS System • AMR System With 2 Way Communication • Cell Phones With Text Messaging/Web Accessibility (WAP)

31. The Equipment • Dell Rack Mounted Power Edge Servers • Complete Hardware Coverage • 24 Hour Support • Automatic Daily Backups • 24 Hour System Monitoring

32. The Installation, Service and Support • On-site installation and training • Specialized training classes for customer service, operations, administration • 24 hour support • 24 hour system monitoring • Hands off administration • Data integrity checks

33. dataVoiceIntegrated Solutions