Consumer health informatics
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Consumer Health Informatics. Lecture 16 Thursday, March 22, 2012 Victoria Aceti with Student-Led Discussion. Consumer Health Informatics. Non-controlled . E.g. Patient Portal Access is controlled by provider Information is vetted by provider Communication between provider and patient.

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Consumer health informatics

Consumer Health Informatics

Lecture 16

Thursday, March 22, 2012

Victoria Aceti with Student-Led Discussion


Consumer health informatics1

Consumer Health Informatics

Non-controlled

E.g. Patient Portal

Access is controlled by provider

Information is vetted by provider

Communication between provider and patient

E.g. Web-MD

Online access – usually free

Information is not typically vetted

No communication between providers and patients

Provider Controlled


Patient portals

Patient Portals

  • Appointment scheduling online

  • Medical history summaries (instead of ALL records)

  • Educational information

  • Information input for chronic disease management

  • Access of lab results

  • Prescription refill requests

  • Communication with provider

  • Automated alerts and reminders (preventative care)


Online health information

Online Health Information

  • Keep track of your own health (Google Health)

  • Find health information online (Web-MD)

  • Learn about alternatives to health interventions

What are the potential issues with health information online?


Health literacy

Health Literacy

“The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions” (Healthy People, 2010).

  • Dependent on individual factors:

  • Communication skills

  • Information and knowledge

  • Culture and language


Importance of health literacy

Importance of Health Literacy

  • Provider-patient communication

  • Shared decision making

  • Understanding directions

  • Recognizing when to seek care

  • Learning healthy behaviours


Health information online

Health Information Online

  • 80% of internet users search for health information online (Shipman, 2009)

  • 72% say they trust online health information (Shipman, 2009)

  • Most who go online to obtain health information do not fully understand what they are reading

  • Credible health information sites ensure that the information is at a grade 8 reading level or less, incorporates visuals, and encourages communication with medical provider based on information


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