1 / 11

Supplier Assessments NASA / GSFC

Supplier Assessments NASA / GSFC. Goddard Space Flight Center - Greenbelt, MD. Charlie Robinson / NCAS Quality Assurance and Risk Management Services, Inc . 28-30 October 2008. AGENDA. PROCESS Preparing for an Assessment RESULTS Using Historical Data LESSONS-LEARNED Document Control

dick
Download Presentation

Supplier Assessments NASA / GSFC

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Supplier Assessments NASA / GSFC Goddard Space Flight Center - Greenbelt, MD Charlie Robinson / NCAS Quality Assurance and Risk Management Services, Inc. 28-30 October 2008

  2. AGENDA • PROCESS • Preparing for an Assessment • RESULTS • Using Historical Data • LESSONS-LEARNED • Document Control • Contracts • Software • Internal Audits • SUMMARY

  3. Preparing for an Assessment General Information AS9100 Assignments Assessment Plan Blank Assessment Card Assessors Input Template E-mails to Team & NASA Rep. Evaluation Form In-Briefing Attendance Sheet Team Conference Call The Assessment Team Takes Pre-Assessment Planning Seriously

  4. Using Historical Data NCAS – 55% (18 out of 33) have Software problems (NOV 06 – SEP 08) SAC – 89% (32 out of 36) had Software problems (FEB 02 - JUN 05) 10 Suppliers have been assessed 2 to 4 times since FEB 2002

  5. Average Small Medium Large University Using Historical Data (continued) HIGH R I S K Identify Requirements • Items produced & delivered before identifying the Environment & Contamination Requirements • Contractually required Stress Relieve Procedure not developed. • Unaware of DPAS rating • Wiring ‘Crimped” – Contract requires “Welding” LOW

  6. Average Small Medium Large University Using Historical Data (continued) HIGH R I S K Software • No Configuration Management Process • Amendment to Instrument Coding Standard made without Peer-Review • Life-cycle metrics not distributed as required by contract • No Software Safety Program • Coding Standards in SDP not used. • A “Draft” Satellite Simulator Software is being used. LOW

  7. Lessons-Learned Document Control 47 Non-compliances & 37 Observations • Internal Conflicts between procedures • Matrix of procedure inter-relationships is a way to avoid these conflicts • Industry Specifications not current • A consolidated listing of all industry specifications that are maintained • Procedures not maintained to reflect current practices • Supervisor responsibility & Internal Audits should provide direction and assurance that procedures are current

  8. Lessons-Learned Contracts 46 Non-compliances & 45 Observations • There is not a reliable internal flow-down of requirements • Clean-room, DPAS, Calibration, QMS, Record Control, etc. • The review is flawed as suppliers agree to requirements they do not meet. • Suppliers often do not know their basic system and therefore are not able to identify those contractual requirements that they do not satisfy. • CDRL Items are either late or revised without updating the customer. • Assure that a single person is responsible for tracking the status of all CDRLs

  9. Lessons-Learned Software 38 Non-compliances & 24 Observations • The software controls are not all encompassing • Control of software includes deliverable, design, test, and operational software. • There is not a compliant Software Safety Program (SSP) • Evaluate the SSP against NASA-Std-2100 • The individual who developed the software integration are developing the integration test. • The need for objective independence is compromised by having the individual who developed the software integration also develop the integration test.

  10. Lessons-Learned Internal Audits 18 Non-compliances & 14 Observations • Contractual compliance and procedural support are not always part of the internal audit process. • Without auditing the contractual requirements the management will believe the Quality Management System is appropriate when in fact it does not support contractual requirements. • Internal Audits are behind schedule. • This is a discipline that is necessary to avoid requirement creep or slippage. As Dwight D Eisenhower said “The uninspected inevitably deteriorate.” • The internal auditors do not audit or are not qualified to audit special processes. • Assure that subject mater experts are used when auditing software, soldering, heat treat, plating, etc.

  11. Summary • Individual commitment to a group effort - that is what makes a • team work, • company work, • society work, • civilization work. • Vince Lombardi

More Related