User behavior and digital reference: implications for service development

User behavior and digital reference: implications for service development PowerPoint PPT Presentation


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digital=virtual=electronic=online. Digital reference: Information service delivered over a computer networkAsynchronous: e-mailSynchronous: chat, instant messaging, etc.. Why digital reference?. Library catalogs, databases, collections, and other resources are onlineUsers increasingly turn to the

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User behavior and digital reference: implications for service development

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