Effective Knowledge Worker Workshop

1. The Effective Knowledge Worker The Effective Knowledge Worker Unicom Seminars 30th September 2008 David Gurteen Gurteen Knowledge

2. Begin with the end in mind

3. Purpose of the Workshop Purpose of the Workshop • To help us become more effective knowledge workers • To look at some ideas/tools/techniques/behaviors • To encourage us to think and learn about what it means and to take action

4. Make the most of the day Make the most of the day • We are here to learn from each other • Get to know each other better • Be open - take risks • Informal, get up walk around, ask questions • Be yourselves - have fun • Ambiguity, chaos & differences in perception are OK • There are no right or wrong answers • The only dumb question is the one you do not ask!

5. My Style My Style

6. Martin Buber Martin Buber I have to tell it again and again: I have no doctrine. I only point out something. I point out reality, I point out something in reality which has not or too little been seen. I take him who listens to me at his hand and lead him to the window. I push open the window and point outside. I have no doctrine, I carry on a dialogue.

7. Format of the Day Format of the Day • Day broken into sessions • Sessions in two parts – presentation – discussion • Agenda is a guideline - may depart from it • Much to cover in the day - time keeping important • Goal is to cover basics of each concept - not detail • Discussion/conversation/networking is a key

8. Capture Ideas & Issues Capture Ideas & Issues • Capture ideas and issues – things to do – actionable insights – ideas – things to think about – people to meet – books to read • Capture one ‘actionable insight’ from the day!

9. gurteen.com gurteen.com • Workshop has been built from materials on gurteen.com – book reviews, conferences, events – links, people profiles, quotations – articles, downloads, weblog

10. Getting to know each other

11. David Gurteen David Gurteen • • • KM Consultant/Speaker/Facilitator Knowledge Website Knowledge Community/Letter – 15,000 people – 154 countries Knowledge Cafés – London, New York, Adelaide •

12. Speed Networking A simple technique that can be used in a variety of settings to bring a group of people together • to start to get to know each other • or get to know each other a little better

13. How do you Speed Network? How do you Speed Network? • Break into pairs – Find someone you don’t know • Two minutes to chat then move on to another person • Tell your partner something unusual about yourself • When I blow my whistle once - move on • When I blow my whistle twice - its all over!

14. Agenda Agenda • • • • • • • • • • • • 09:00 - 09:15 Begin with the End in Mind (15 mins) 09:15 - 10:00 KM 2.0 - KM goes social (45 mins) 10:00 - 10:45 Make your connections count (45 mins) 10:45 - 11:15 Coffee (30 mins) 11:15 - 11:45 Dare to Share (30 mins) 11:45 - 12:45 Knowledge Café (60 mins) 12:45 - 13:45 Lunch (60 mins) 13:45 - 14:30 Learn before, during and after (45 mins) 14:30 - 15:15 Conversation & Telling Stories (45 mins) 15:15 - 15:45 Tea (30 mins) 15:45 - 16:30 Social Tools (45 mins) 16:30 - 17:00 Share actionable insights (30 mins)

15. KM goes social

16. Objectives Objectives • A brief history of KM • The impact of social tools and Web 2.0 on KM • KM 1.0 and KM 2.0 • KM goes Social

17. Two early forms of KM Two early forms of KM • Techno-centric KM • People-centric KM

18. Techno-centric KM Techno-centric KM • Corporate KM • Birth 1995 (Lotus Notes 1989) • Internet, Intranets, Office, E-mail • The management of unstructured information • Database and search centric • For many organizations what KM is about!

19. People-centric KM People-centric KM • Personal Knowledge Management (PKM) • People Centred Knowledge Management (PCKM) • Soft tools e.g. Cops, After Action Reviews • Pioneers – BP (Chris Collison, Geoff Parcell) – Buckman Labs (Bob Buckman)

20. People-centric KM Tools People-centric KM Tools • Communities of Practice • Storytelling and narrative • After action reviews • Peer assists • Retrospects • Knowledge Cafes • Open Space • Appreciative Inquiry

21. KM Today KM Today • Both forms of KM practiced • KC UK – Collaboration – Content • Over-hyped, underperformed • Is KM dead? • KM changing/evolving • Not driven by the traditional KM community

22. The Disruptor The Disruptor • Social Tools • Quietly evolving on the web • Roots not in KM • Social Tool thought leaders and even KM advocates avoid the label!

23. Social Tools Social Tools • What are social tools for? – Finding and connecting with people – Building communities – Sharing Knowledge • They are in fact personal/social KM tools!

24. Social Tools Social Tools •Blogger •Technorati •MediaWiki •LinkedIn, Facebook •Delicious •Google Reader, Bloglines •Skype •Flickr •YouTube, Google Video •Twitter •Odeo •Slideshare •iPod •Creative Commons • • • • • • • • • Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups

25. Web 2.0 Web 2.0 • The social web • The participatory web • Built around social tools • Evolved, emerged • Not planned • Not IBM or Microsoft • Open protocols • Low cost

26. Enterprise 2.0 Enterprise 2.0 • Taking Web 2.0 into the organization • Weblogs and Wikis • IBM and Microsoft now in the game • And more …

27. Everything 2.0 Everything 2.0 • 2.0 meme is spreading! • Business 2.0, Management 2.0, Leadership 2.0, Education 2.0 • Social Tools are incredibly powerful • Change the game • Put power in the hands of the people! • Can be seen as disruptive & even subversive

28. So what does this mean for KM? So what does this mean for KM?

29. KM 1.0 KM 1.0 • The old traditional, corporate, techno-centric command and control form of KM

30. KM 2.0 KM 2.0 • Take – People-centric KM, PKM • CoPs, AARs, KCafes, … – Social Computing • Weblogs, Wikis, … • To create – A new form of KM – KM 2.0 or Social KM

31. Social KM Social KM KM 1.0 KM 2.0 • Corporate • Top down • Centralised • Command & Control • Monolithic systems • Explicit Knowledge • Personal • Bottom up • Decentralised • Distributed • Ecosystems • Tacit Knowledge

32. KM Tool Comparison KM Tool Comparison KM 1.0 KM 2.0 • Taxonomies • People Finders • Databases • E-mail • Newsletters • Discussion Forums • Social Tagging • Social Networking • Blogs & Wikis • Instant Messaging • RSS Feeds & Readers • Blogs

33. Social KM Social KM KM 1.0 KM 2.0 KM is extra work KM is part of my everyday work Work is behind closed doors Work is open and transparent People are afraid to talk openly Anyone can say anything People directories provide contact information Social Networking platforms reflect who is doing what with whom Content is centralised, protected and controlled Content is distributed freely and uncontrolled IT chooses the tools I use I have a choice & select my own tools Knowledge sharing is database centric Knowledge sharing is people centric Knowledge is forcibly captured just in case Knowledge is naturally captured as part of my work Best Practices Stories

34. Social KM Social KM KM 1.0 KM 2.0 Distribute by e-mail Subscribe to feeds CoPs centrally controlled Anyone can start a CoP Centrally controlled publishing Anyone can publish Search for experts and content separate Content filtered through experts Content is centralised, protected and controlled Content is distributed freely and uncontrolled Context stripped Rich stories, audio and video Professional voice, 3rd person Personal voice, 1st person Think quietly alone Think out load together Efficiency and productivity Improved decision making & innovation

35. KM is about Conversation KM is about Conversation A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

36. Summary Summary • KM is fundamentally social! Its about people sharing their knowledge; learning from each other and working together more effectively

37. Resources Resources • Category pages on gurteen.com – Knowledge Management & Personal Knowledge Management • Weblogs – Dave Pollard – Lilia Efimova – Steve Barth – Denham Grey

38. Conversation/Questions Conversation/Questions

39. Make your connections count

40. Objectives Objectives • Introduce you to the concept of knowledge networking • To encourage you – to think and learn more about it – to practice it

41. Forms of Networking Forms of Networking • Social networking – to make friends • Business networking – to sell things • Job networking – to get a job • Knowledge networking – to build relationships in order to learn from each other & to get things done together

42. What is Knowledge Networking? What is Knowledge Networking? • Knowledge Networking is – sharing with each other – learning from each other – working together more effectively • It is about – connecting yourself and other people to people – connecting yourself and other people to information & new ideas • It is also – reciprocal! – about emotional support – a form of two-way coaching

43. The Purpose The Purpose • Knowledge Networking is not an end in itself • You need to keep the purpose in mind • To help you & others get things done that are of value to the business – that support the business strategy – more efficiently, more effectively • To help you discover new opportunities that are of value to the business – and to act on them

44. Personal Benefits Personal Benefits • Get things done more effectively • Learn what is going on around you – other people are your eyes and ears • Gain new perspectives – other people think differently to you • You get to see the ‘bleeding obvious’ – other people see things that you don’t - even when they are in your face! • A more effective & successful knowledge worker!

45. Ethics Ethics • Some people have a problem with networking – they think it is unethical! • An implicit mutual contract – I’ll help you and you’ll help me • If contract broken - it is OK to walk away

46. Stories Stories • International Czar – Lotus Development, Cambridge, 1989 - 1992 – Responsible for ensuring all Lotus products were designed as global products – No authoritative power! – Achieved my goals through networking • Bangkok – United Nations – Bangkok University

47. How do you network?

48. Beware of business networking Beware of business networking • Knowledge networking is quite different from business networking • Most books and web material are not relevant or just plain terrible! How to handshake! How to make yourself seem more interesting!

49. Its not just about you Its not just about you • How do I connect with other people? – What is in it for me? – What is in it for him or her? • Also how do I connect other people! • And how do I connect people to new ideas! • You are a facilitator/catalyst

50. Balance the Operational with the Balance the Operational with the Strategic Strategic • Short term • business outcome focused • existing stuff • develop relationships with people to get things done now! • Long term • capability outcome focused • new opportunities • develop long term relationships with key people in order to expand your and their influence