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Enterprise Business Processes and Re porting ( IS 6214 )

This course discusses the importance of data integrity in business processes, including process modeling exercises and examples of good and bad processes. It also explores the use of technology to automate processes and provides guidance on analyzing and improving processes.

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Enterprise Business Processes and Re porting ( IS 6214 )

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  1. Enterprise Business Processes and Reporting(IS 6214) MBS MIMAS 2010 / 2011 6th October 2010 Fergal Carton Business Information Systems

  2. Last week • Why does data go wrong? • Bad data is OK on phone, not in database • Process modelling exercise • Not forgetting basics (phone unlock) • Allowing for different phones / commands • Familiarity with data required (064 for Kerry) • Lists could complement process (valid prefix) • Data throws up anomalies in process • Result of clean-up might be a report • Numbers needing changing could be flagged • Use of nicknames preferred by users • Deleting numbers not used in last 5 years

  3. This week • Lessons from clean-up process exercise • Sample processes • Homework: where bad data might have resulted in a process breakdown • A process requires … • Good and bad processes • Some examples close to home • Can technology help automate processes? • In class exercise • Recommended reading

  4. Process exercise for contacts clean-up • Not forgetting basics (phone unlock) • Allowing for different phones / commands • Familiarity with data required (064 for Kerry) • Lists could complement process (valid prefix) • Data throws up anomalies in process • Result of clean-up might be a report • Numbers needing changing could be flagged • Use of nicknames preferred by users • Deleting numbers not used in last 5 years • Using notation for different types of command

  5. Lessons from process exercise • Processes need to be as generic as possible • The only way to test a process is with real data • User familiarity with data is hard to automate • New processes often rejected because they’re new • Input and output from process should be shown • A process can use external data • A process might simply give a structured output • Automation of process relating to structured data • Date or time related, quantities, … • Rich picture can be used to communicate

  6. A process requires … • Someone to carry it out … • Some parameters … • Some master data … • Some communication … • Some deadlines …

  7. Sample processes … • Registering as a student • Buying and using top-up credit for phone • Registering as a user for on-line services • Getting educated • Moving house • …

  8. Good and bad processes • Paper based • Slow • Inefficient • Poor customer service • Poor quality products • Expensive

  9. A bad process

  10. A very bad process!

  11. Can technology help? • Virtual not paper, but access? • Instantaneous, when system is up! • Very efficient, can store data and use triggers • Requires greater data integrity • Creates reliance on skills • Expensive?

  12. Applied Research Project IS6216 • Analysis of a sales process • Understanding flows of information • Highlighting areas of inefficiency • Designing new processes supported by IT • Providing visibility and control for decisions

  13. In class exercise • Pick a business idea • Describe customer requirements • How these requirements can be met? • What processes will the business need? • What are the characteristics of a process?

  14. Reccommended reading • The enterprise resource planning decade : lessons learned and issues for the future • Editors : Frederic Adam, David Sammon. • Enterprise resource planning : global opportunities and challenges • Editors : Liaquat Hossain, Jon David Patrick, Mohammad A. Rashid. • Second-wave enterprise resource planning systems : implementing for effectiveness • Editors : Graeme Shanks, Peter B. Seddon and Leslie P. Willcocks.

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