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Home Grown Online Services On the cheap? On the money?

“Thank you so much... again! This is the greatest invention since the bound book took over the scroll!” “Thanks for all your help!”. Home Grown Online Services On the cheap? On the money?. Don Staub Carteret Community College. A little context ~1,700 enrollment 65 FT faculty 95 PT faculty

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Home Grown Online Services On the cheap? On the money?

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  1. “Thank you so much... again! This is the greatest invention since the bound book took over the scroll!”“Thanks for all your help!”

  2. Home Grown Online ServicesOn the cheap?On the money? Don Staub Carteret Community College

  3. A little context • ~1,700 enrollment • 65 FT faculty • 95 PT faculty • 34 Instructional programs

  4. DL is 10 years old • 34 programs @ CCC • ~1700 enrollment SP09 • Fall 2008 • 348 total sections taught • 270 seated sections • 61 Internet • 15 Hybrid DL Courses offered* 76** 1 1998 2008 ** hybrid, & full * 169 SP08

  5. Some recent, relevant data • 270 seated sections • 73% success / 22% failed or withdrew (15% W) • 61 internet sections (n=1159 - duplicated) • 65% success / 33% D, F, WD (16% W) • 15 hybrid sections (n=188 - duplicated) • 81% success / 18% D, F, WD (9% W)

  6. Some recent, relevant data • FA07 internet: 59 sections; 34% D, F, W • FA06 internet: 48 sections; 34% D, F, W • FA06: All Bio courses: 22% non-success rate (41% in HY; no full online) • FA 06: All Math courses: 29% non-success rate

  7. Title III • Fall 2006, CCC is awarded Title III • Distance Learning - one of three primary activities • For DL: funding supports Blackboard Bootcamps, QAP, and now, online services.

  8. Why online services? We must (look at our DL data) SACS “Students have adequate access to the range of services appropriate to support the programs”

  9. Our timeline • Smart Thinking (Aug ‘07) • Decision to do it in-house (Oct ‘07) • Write proposal (Oct ‘07) • Determine high needs courses (Dec ‘07) • Math, English, & Science (Bio / A&P)

  10. Our timeline • Design the program (Nov - Dec ‘07) • Recruit and train tutors (Dec - Jan ‘07) • Promote the program (early March ‘08) • Roll out tutoring (mid-March ‘08) • Fall ‘08: Counseling & Financial Aid • Sp ‘09: CAPS

  11. http://cccfinancialaid.wordpress.com/

  12. Assessment • Quantitative data, such as: • Number of users and time of use; • Persistence: Withdrawals & failures • IN & HY BIO - FA08 - 20% non-success rate • IN & HY BIO FA08 - 13% W rate • IN MAT 140 - FA08 - 53%(!) • Retention • Grade distributions

  13. Assessment • Quantitative data, such as: Number of users and time of use: • March ‘08 - Nov ‘08: • 220 hours - 70 users • 85 hours: English/Writing • 60 hours: Math • 50 hours: Biology • 25 hours: Anatomy & Physiology

  14. Assessment • Qualitative data, such as interviews & focus groups with: •  Students •  Tutors •  Course instructors

  15. Successes & Challenges • “Lisa, I cannot thank you enough (and my GPA thanks you <grin>)” • “Thank you so much, Lisa. This is perfect.” • “Thank you my new best friend, LOL. Will be sure to let you know the grade and comments...” • “You are AWESOME! Thanks for all your help!”

  16. Successes & Challenges “I want to commend Brooks, he answered my question very professionally at 3 in the morning… Students at CCC are very fortunate to have this service at their fingertips.” “Don, help! How does a student access the on-line tutoring for math help?”

  17. Successes & Challenges

  18. Successes & Challenges “What doesn’t work so well is that the instructors don’t use the online feature in any assignments. If the students are not made to use the service, they may be more reluctant to check it out.” “I have noticed an increase in emails ever since the announcement of online registration (webadvisor). This may encourage students to transition to seeking out online services, in addition to classes.”

  19. Successes & Challenges “Because who can predict the future? Who knows when I will have an increase in traffic and usage. We're still in the infancy of online everything. It will take awhile for students to get used to the idea of online services. Let them get used to online classes first. That's still in the early stages. “Plus, eventually students will realize that webcam, email, or IM is cheaper than a long distance phone call.”

  20. Donald Staub Title III DirectorCarteret Community Collegestaubd@carteret.edu 252- 222-6010 http://ccctitle3.wordpress.com/

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