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Investigating Trust Factors in Computer Mediated Group Collaboration

Investigating Trust Factors in Computer Mediated Group Collaboration. Xusen Cheng Manchester Business School The University of Manchester, UK. Introduction. Service Science and Computer Mediated Team Collaboration Multidisciplinary project teams

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Investigating Trust Factors in Computer Mediated Group Collaboration

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  1. Investigating Trust Factors in Computer Mediated Group Collaboration Xusen Cheng Manchester Business School The University of Manchester, UK

  2. Introduction • Service Science and Computer Mediated Team Collaboration • Multidisciplinary project teams • Development of SSME curriculum at university level • Student teams exploring ways to improve service system • Individual trust development

  3. Aims: Investigating how individual trust develops over time in computer mediated collaboration Instruments of Measurement: Survey, Interviews, Documentation Individual trust factors: Risk, Benefit, Utility Value, Interest, Power Measurement Techniques: ScaleBalance Model Case Study Design Research Methods and Design 3

  4. Case Study – ITMB project Background • Employers and universities are working together with the help of e-Skills UK to set learning objectives for a new kind of degree programme • B.Sc IT Management for Business (30%Business, 30%IT,40%Project+Professional Development) • Students are using software like GroupSystems™(ThinkTank) to do collaborations. • They are doing a real business system project and exploring improvement and solutions • Students are divided into eight different groups for their project and collaboration • Case one(07-08 year one), Case two(08-09 year one)

  5. Nature of Information Systems The Modern Corporation Guru Lectures and Professional Development Introductory Management Accounting Integrative Team Project Business Database Design and Development Human Computer Interaction Introduction To Computer Systems Business Application Design and Development Fundamentals of Management

  6. Integrative Team Project Stage1 Stage2 Stage3 Nov Event April Event Christmas Break Problem Definition Scope Of Solution Detailed Design Demo Report High Level Design Implementation User Requirements Testing And Evaluation Semester 1 Semester 2

  7. Collaboration

  8. Triangulation Documentation Survey Interviews

  9. Balance Model 9

  10. Interview • Semi-structure Interviews • Individual trust development trend • Coding and Analysis • New Individual Trust Factors: Motivation, Reliability, Reputation, Cooperation, Task Achieving, Friendship, Skill

  11. Documentation

  12. Communication Skill 1 Meet up problem 1 Conflict of option Risk 2 Technical Problem Learning things Benefit Team working skill Utility Value More work 2 Team management skill Interest 1 Don’t know anybody 1 Whether contributing Effort 1 Task completion Know each other Power Deadline 2 Easiness Motivation 2 Report 2 Business presentations Reliability Organising meetings 1 2 Knowledge Reputation 1 Confidence 1 Persuasion skill Cooperation 1 Influencing skill 2 Unique skill Task Achieving Grade Impression 1 Friendship 2 Do the share 2 Skill Escape 1 Different Skills Turning up Willingness to do 1 2 Lazy 1 Sociable characters

  13. Contributions • Trust Developing Trend: dynamic, steady, repeatable, dormant, similar, various • There is no direct positive or negative relation with individual trust development and project performance in student collaboration teams • It reveals some new trust factors and their relationships

  14. Conclusion and Future Work • Improvement from previous research • Trust development trend • New factors support model and relationships • Collaboration research theory and facilitator skills improvement, practice use to measure trust in student teams, improve collaboration and course design

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