Using PATLive to Expand Your Business

1. Using PATLivetoExpand Your Business

2. What is PATLive PATLive is a powerful business tool that provides you with all the business telecommunications you need to succeed. These are the same services large corporations use, but with a fraction of the price.

3. Number one Myth about PATLive PATLive is just a way for the Market America Corporate to send you voicemail. Truth: PATLive is an essential part of your business. When used properly can help you get more customers and distributors.

4. PATLive Features • Web Access • Find Me • Fax on Demand • Pre-Recorded Greetings • Incoming fax • Toll Free Number • 5 mail boxes • Available 24/7 • Custom Greetings • Outgoing fax • Transfer messages to anyone in the PATLive system • Recorded conference calls • (from July 7, 2003 through April 25, 2005)

5. PATLive Web Access • Listen to • Voicemails • View Faxes • Administer • your account http://my.PATLive.com

6. Toll Free Phone Number One of the greatest benefits of a toll free number is the ability of your company to increase its client base because you can now sell your goods and services to those who live outside the area in which your business is located. People do not need to hesitate before contacting you and there is no longer an advantage for them in dealing with local businesses. The same toll free number is used for phone calls and faxes

7. Find Me With the Find Me feature, you never need to worry about missing an important call because your PATLive system can transfer the call directly to you. And you can program up to 4 different phone numbers for the system to try - whether you are at the office, at home, or on the road with your cell phone, your business phone calls can always reach you.

8. Find Me Customers can press number 9 when listening to your greeting and PATLive will find you. You can program up to 4 different phone numbers for the system to try. Remember to tell people in your greeting: Press the number 9 to reach a live operator

9. Find Me How to Set Up Click on Mailbox Options

10. Find Me How to Set Up Click Configure Find Me

11. Find Me How to Set Up Enter the first phone number you want to call in the Find Me rotation along with the days of the week and hours you want this number to be used. Time is based off Eastern Standard Time So, make the proper time adjustments Remember to click save

12. Find Me How to Set Up Repeat this for phone numbers 2 through 4.

13. Find Me Options To access the Find Me options, Click on Options on the Find Me page

14. Find Me Option: Auto Find Me The caller will be sent directly to your Find Me numbers and bypass hearing your Main Greeting. They don’t need to press the number 9 to find you.

15. Find Me Option: Call Screening The caller will be asked to say his or her name when Find Me is activated. PATLive will then tell you who is calling before you choose to accept or decline the call.

16. Find Me Option: Disable Hold Prompt Check "On" to disable the prompt "Please hold while I try to locate." when a caller initiates a Find Me call.

17. Find Me Option: Do Not Disturb This feature allows you to temporarily disable your Find Me feature without losing any of your settings.

18. Find Me Option: Enabled This option will turn the Find Me feature either on or off.

19. Find Me Option: Override Status Checking 'On‘ will send the caller directly to your Override number, hence bypassing your four Find Me numbers.

20. Find Me Option: Play Owner Name The system will play your recorded Name Message when a Find Me call is transferred to you.

21. Find Me Option: Record No Information

22. Up to 5 Extra Mailboxes This helps you focus your advertising. You can have an extension for each area of Market America you are focusing on. Example: 1-888-867-5309 x 1 is Isotonix 1-888-867-5309 x 2 is Motives 1-888-867-5309 x 3 is GeneSNP 1-888-867-5309 x 4 is Webcenters 1-888-867-5309 x 5 is Voitel

23. Use the Mailboxesto Target Your Marketing This way you know what marketing is working and where you left the flyer

24. Fax on Demand Fax on Demand allows you to upload a different document onto each of your greetings for a caller to request. This is perfect for trainers that want to send out the class agenda or allow customers to receive product information.

25. Fax on Demand To Setup: Click on Mailbox Options

26. Fax on Demand Click on Manage Fax Documents

27. Fax on Demand Select which mailbox you want to attach the fax to

28. Fax on Demand Select the document you want to attach to that mailbox and click open

29. Fax on Demand Click on Upload

30. Fax on Demand You need to edit your greeting to let your callers know to press {7} to receive the fax you have just loaded.

31. Pre-Recorded Greetings PATLive gives us professional pre-recorded greetings in the following areas: Anti-Aging Transitions Business Opportunity WebCenter Gene SNP Isotonix Might-A-Mins Motives Nutraceuticals nutraMetrix NutriClean NutriPhysical PlusOne filtration Sports Nutrition Timeless Prescription

32. Pre-Recorded Greetings How to Select a Pre-Recorded Greeting 1) Click on Mailbox Options

33. Pre-Recorded Greetings How to Select a Pre-Recorded Greeting 2) Click on Manage Voice Greetings

34. Pre-Recorded Greetings How to Select a Pre-Recorded Greeting 3) Select the greeting you want to attach to that mailbox

35. Pre-Recorded Greetings How to Select a Pre-Recorded Greeting 4) Click on the speaker button to listen to the greeting before you click on Save

36. Custom Greetings Create your own custom greetings that are both personal and professional.

37. Custom Greetings How to Edit a Custom Greeting 1) From a regular phone, call your PATLive number 2) When you hear your current greeting, press 0 (zero) 3) PATLive will ask you for your password. Enter it at this time

38. Custom Greetings How to Edit a Custom Greeting 4) PATLive will give you a numbered menu list. Press 4 for User Options 5) In the User Options menu, press 1 for Personal Options 6) In the Personal Options menu, press 1 to Review or Edit a Greeting 7) Record your custom greeting

39. Incoming fax The PATLive System allows you to receive faxes directly through your toll-free number and access them whenever needed. Need an immediate print out? Access the fax online to review it or print it directly from your system, or you can call your system to forward it to the closest fax machine.

40. Incoming Fax Simply click on the incoming fax to view it

41. Outgoing fax Upload a file to your inbox to store it for faxing at anytime. The file must be less than 4 mb and must be in one of the following file formats: .doc, .pdf, .tif, .tiff.

42. Outgoing Fax Click on Upload Fax

43. Outgoing Fax Click on Browse

44. Outgoing Fax Select a .doc, .pdf, .tif, or .tiff file that is less than 4 meg

45. Outgoing Fax Click on Next >>

46. Outgoing Fax Put a check mark in front of the fax and click on Send Fax

47. Outgoing Fax Enter the: - Fax Number - Fax Confirmation email address and click on Next >>

48. Outgoing Fax Click on Send >>

49. Outgoing Fax PATLive will email you a fax confirmation once the fax is sent

50. Transfer messages to anyone in the PATLive system Use your phone system to contact other representatives through their PATLive mailboxes - share information with one or multiple people all in one system!