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Usability Tests and Reports. Brian Gastle Western Carolina University. What is a Usability Test. Examines How Effective a Document or Device Is: Finding Information Performing Tasks Answering Questions Solving Problems. How is it performed/conducted?. Experiments with “real” users

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usability tests and reports

Usability Tests and Reports

Brian Gastle

Western Carolina University

what is a usability test
What is a Usability Test
  • Examines How Effective a Document or Device Is:
    • Finding Information
    • Performing Tasks
    • Answering Questions
    • Solving Problems
how is it performed conducted
How is it performed/conducted?
  • Experiments with “real” users
    • Study users as they use the document or device
  • Observed by development team or testing agency
    • Should be viewed by a variety of “specialists”
goals of the test
Goals of the Test
  • Safety
  • Economic
    • Reduce clarification inquiries
    • Highlight “best” parts of product in marketing
    • Future product development
    • Customer Satisfaction
stages of the test
Stages of the Test
  • Preparation of the Test
  • Administration of the Test
  • Interpreting and Reporting Test Info
preparation of the test
Preparation of the Test
  • Define important needs of users
    • Goals of the document or device
  • Define purpose of the test based upon needs
  • Define Test Team
  • Write Test Plan (proposal – resources)
  • Prepare materials
    • Activities, questions, etc.
  • Select Participants
  • Establish Testing Environment
  • Pilot Test
administering test
Administering Test
  • Develop Clear Checklist and/or Schedule for each test
  • Conduct each test the same way
    • Including interaction with participant
      • Watch leading questions / statements
  • Debrief / Interview after test
reporting data
Reporting Data
  • Tabulate and graph numerical data
  • Group data into appropriate categories for revision of document
  • Follow Formal Report Format and Layout.
some sample online tests
Some Sample Online Tests
  • http://zing.ncsl.nist.gov/iusr/documents/cifv1.1b.htm
    • Common Industry Format for Usability Test Reports
    • A gov. document outlining standard formats for UT’s
    • If you do all this you’ll be in good shape ;-)
  • http://www.macromedia.com/software/flash/productinfo/usability/usability_test/
    • A very clear UT comparing usability of two web sites
  • http://www.gooddocuments.com/samples/usabilitytest.htm
    • A complete report from inception to administration to recommendations
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