Customer Service & Customer Protection in MANSELL. Agenda. The Importance of Customer Service Legislation Protecting Customers & Employees After Sales Care Examples of Customer Service Customer Complaints. The Importance of Customer Service.
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Goods are defined of satisfactory quality if they “meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances
The construction industry has a poor reputation for quality
MANSELL carries out exhaustive checks throughout their construction projects to ensure that the end product is of satisfactory quality when handed over