Aplikacije poslovnog sustava
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Aplikacije poslovnog sustava. Aplikacije za potporu poslovnih funkcija ( Financije, Računovodstvo, Proizvodnja, Ljudski potencijali...) Međuorganizacijske aplikacije Upravljanje vezama s kupcima CRM, Upravljanje nabavnim lancima SCM, Planiranje poslovnih resursa ERP.

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Aplikacije poslovnog sustava

Aplikacije poslovnog sustava

Aplikacije za potporu poslovnih funkcija

(Financije, Računovodstvo, Proizvodnja, Ljudski potencijali...)

Međuorganizacijske aplikacije

Upravljanje vezama s kupcima CRM,

Upravljanje nabavnim lancima SCM,

Planiranje poslovnih resursa ERP


Enterprise business systems

Enterprise Business Systems

  • e-Business Applications

  • e-Commerce

  • Cross-functional Enterprise Systems

  • Customer Relationship Management

  • Enterprise Resource Planning

  • Supply Chain Management


Learning objectives

Learning Objectives

  • Identify the following cross-functional enterprise systems and give examples of how they can provide significant business value to a company.

    • Enterprise resource planning

    • Customer relationship management

    • Supply chain management

    • Enterprise application integration

    • Transaction processing systems

    • Enterprise collaboration systems

  • Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management.


  • Learning objectives1

    LEARNING OBJECTIVES

    • Understand the essentials of enterprise systems and computerized supply chain management.

    • Describe the various types of supply chains.

    • Describe some major problems of managing supply chains and some innovative solutions.

    • Describe some major types of software that support activities along the supply chain.

    • Describe the need for integrated software and how ERP does it.

    • Describe CRM and its support by IT.


    Enterprise business systems1

    Production

    Start

    Equipment

    Design

    Process

    Design

    Product

    Release

    Product

    Test

    Component

    Design

    Market

    Test

    Market

    Research

    Customer

    Feedback

    Enterprise Business Systems

    New Product Development Process

    Marketing

    R&D/Engineering

    Manufacturing


    Erp and supply chains

    ESSENTIALS OF ENTERPRISE SYSTEMS AND SUPPLY CHAINS

    ERP and Supply Chains

    ERPor enterprise systemscontrol all major business processes with a single software architecture in real time.

    • It is comprised of a set of applications that automate routine back-end operations:

      • such as financial management

      • inventory management

      • Scheduling

      • order fulfillment

      • cost control

      • accounts payable and receivable,

    • It includes front-end operations such as:

      • POS

      • Field Sales

      • Service

    • It also increases efficiency, improves quality, productivity, and profitability.


    Enterprise business systems2

    Suppliers

    Supply Chain Management

    Sourcing - Procurement

    Partner Relationship Management

    Selling – Distribution

    Enterprise Resource Planning

    Internal Business Processes

    Knowledge Management

    Collaboration – Decision Support

    Employees

    Partners

    Customer Relationship Management

    Marketing – Sales - Service

    Customers

    Enterprise Business Systems

    Enterprise Application Architecture


    Typical enterprise application architecture

    Typical EnterpriseApplication Architecture


    Customer relationship management crm software

    Customer Relationship Management (CRM) Software

    • Gathers data from operations activities such as:

      • Sales automation

      • Customer service center operations

      • Marketing campaigns

      • Web site performance

    • Improve & enrich customer interaction


    Aplikacije poslovnog sustava

    ESSENTIALS OF ENTERPRISE SYSTEMS AND SUPPLY CHAINS


    Enterprise business systems3

    Enterprise Business Systems

    IBM Corporation: Global Cross-Functional Enterprise Systems

    • Created Real-time Configure-to-Order System

    • Enterprise e-Business Systems Need End-to-End Connectivity:

      • Across Different Processes

      • From Legacy Systems to its Suppliers, Customers and Partners

    • Orders by Customers Travel Great Global Distances

    • Systems Update Order Status

    • Communicate with Other Systems-Real Time

    • Orders Zip Across Atlantic Average 4 Times


    1 st generation enterprise computing

    1st Generation Enterprise Computing

    • Discrete Business Applications within Enterprise

      • Coupled by manual or batch processing

        • Separate application sets like Order, Inventory, Accounting

        • Through print-out or screen-scraper

      • Local optimization on each business operation

        • Data silo issue


    2 nd generation enterprise computing

    2nd Generation Enterprise Computing

    • Monolithic Integration with Package Apps around Business Process

      • ERP package integrates a set of application tightly but monolithic

        • Data silo issue resolved within ERP

        • Needs many customization to adopt

      • New business application packages create higher level data silo issue

        • Between application packages like CRM, e-commerce, SCM etc.

      • B2B and B2C create new integration needs across enterprises


    3 rd generation enterprise computing

    3rd Generation Enterprise Computing

    • EAI needs by On-demand Business

      • ERP and monolithic application packages integration through EAI (Enterprise Application Integration)

        • Has to be responsive through entire processes as enterprise in network economy

      • Still tightly non-flexible integration between business processes

        • No dynamic partnership enabled

        • Difficult to change and create new process (70% of IT budget spent for current system-associated maintenance)

      • Difficult to change IT resource for business transaction fluctuation

        • Huge spike as e-commerce nature


    Next generation enterprise computing

    Next-Generation Enterprise Computing

    • Enterprise Application Needs for Network Economy

      • Build business process dynamically as composite services within Enterprise and across Enterprise

        • Disintegrate monolithic business processes

      • Long business transaction to complete a business process

      • Dynamic resource allocation for transaction fluctuation


    Functional areas in a business

    Functional Areas in a Business

    • Compensation

    • Vacation

    • Skills/Training

    • A/R

    • A/P

    • Payroll

    • General Ledger

    • Receiving

    • Fulfillment

    • Process control

    • Purchasing

    • Cash Management

    • Asset Management

    • Budgeting

    • Retail Pricing

    • Sales Promotions

    • Sales Force Management.

    • Customer Loyalty

    • Interactive Marketing

    • Order Taking

    • CRM

    • Self-service


    Functional areas value chain perspective

    Functional Areas– Value Chain Perspective

    The value chain model, views activities in organizations as either primary (reflecting the flow of goods and services) or secondary (supporting the primary activities). The organizational structure of firms is intended to support both of these types of activities.


    Functional areas supply chain perspective

    Functional Areas–Supply Chain Perspective

    The supply chain is a business process that links all the procurement from suppliers, the transformation activities inside a firm (the value chain) and the distribution of goods or services to customers via wholesalers and retailers.


    Functional information systems

    Functional Information Systems

    Functional information systems support the organization, processes and business model.

    • Composed of smaller systems:A functional information system consists of several smaller information systems that support specific activities performed in the functional area.

    • Integrated or independent:The specific IS applications in any functional area can be integrated to form a coherent departmental functional system, they can be integrated across departmental lines to match a business process or be completely independent.

    • Interfacing:Functional information systems may interface internally with each other to form the organization-wide information system or externally systems outside the organization.

    • Supportive of different levels:Information systems applications support the three levels of an organization’s activities: operational, managerial, and strategic

    Enterprise Wide Environment– All business units.


    Functional information systems1

    Functional Information Systems

    Data Analysis and statistical forecasting.

    Datamining ops that support management

    Dynamic and what-if features.

    Integrated

    Clerical documents, schedules, mail, manuals, etc.

    Back office administrative tasks and ops.

    Business transactions, events and processes. Support of the business and customers.

    Operation Level of the company is normally highly structured and predefined.

    Run The Company


    Transaction processing information systems

    Transaction Processing Information Systems

    In every organization there are business transactions that provide its mission-critical activities. Each transaction may generate additional transactions. Since the computations involved in most transactions are simple and the transaction processes are well defined they can be easily computerized.

    The transaction processing system

    • Monitors

    • Collects

    • Stores

    • Processes

    • Disseminates information

      for all routine core business transactions.

    The primary goal of is to provide all the information needed to keep the business running properly and efficiently.


    Product lifecycle management

    Managing Production/Operations & Logistics

    – Product Lifecycle Management

    PLMis a business strategy that enables manufacturers to control and share product-related data as part of a products design and development efforts. Web-based supply chains and other technologies are employed to automate this collaborative effort.

    • This electronic-based collaboration can

      • reduce product cost

      • travel expenses

      • reduce costs associated with product-change management

      • reduce the time it takes to get a product to market


    Product lifecycle management1

    Managing Production/Operations & Logistics

    – Product Lifecycle Management


    Marketing and sales systems

    – Marketing and Sales Systems

    Channel systems are the involved in the process of getting a product or service to customers and dealing with their needs. These systems link and transform marketing, sales, procurement, logistics, and delivery activities with other corporate functional areas.

    • Some of the channel-system activities are:

      • customer relations

      • distribution channels and in-store innovations

      • marketing management

      • telemarketing


    Marketing and sales systems1

    – Marketing and Sales Systems


    Enterprise resource planning

    Enterprise Resource Planning

    The Technological Backbone of e-Business

    Production

    Planning

    Integrated

    Logistics

    Sales,

    Distribution,

    Order

    Management

    Customer/

    Employee

    Accounting

    and Finance

    Human

    Resources


    Enterprise resource planning1

    Enterprise Resource Planning

    Colgate-Palmolive: The Business Value of ERP

    • Use of Software across the Entire Spectrum of the Business

    • Activities That Once Took Days now Take Hours

    • On-Time and Correctness of Deliveries Improved Significantly

    • Inventories Reduced by 1/3 and Realized Meaningful Cost Savings

      Graphically…


    Enterprise resource planning2

    Enterprise Resource Planning

    Colgate-Palmolive: The Business Value of ERP

    Demand

    Planning

    Manufacturing

    Planning

    Logistics

    Planning

    Distribution

    Planning

    Order

    Entry

    Enterprise Resource Planning

    MRP

    Inbound

    Inventory

    Plant Mgmt.

    Purchasing

    & Accounts

    Payable

    Manufacturing

    & Production

    Scheduling

    Inventory

    Control &

    Warehousing

    Distribution

    & Accounts

    Receivable

    Suppliers

    Customers

    Finance and Accounting

    Human Resources


    Enterprise resource planning3

    Enterprise Resource Planning

    Benefits of ERP

    • Quality and Efficiency

    • Decreased Costs

    • Decision Support

    • Enterprise Agility

      Failures in ERP Do Exist


    Enterprise resource planning4

    Enterprise Resource Planning

    Sobeys Inc.: Failure in ERP Implementation

    • SAP AG’s Software Installation Problems of ERP Integrated Suite into a Retail Environment

    • Sobey’s Grocer Had Problems with Number of Transactions

    • Jo-Ann Stores and Petsmart Blamed Software for Poor Financial Performance

    • Sobey’s is Replacing System


    Enterprise resource planning5

    Enterprise Resource Planning

    Causes of ERP Failures

    • Underestimating the Complexity of Planning, Development, and Training Needed

    • Failure to Involve Affected Employees

    • Trying to do Too Much Too Fast

    • Over Reliance by Company on Claims of Software Companies


    Enterprise application integration

    Enterprise Application Integration

    EAI Software Connects Major e-Business Applications Like CRM and ERP

    Enterprise

    Application

    Integration

    Back-Office

    ERP Applications

    Distribution

    Manufacturing

    Scheduling

    Finance

    Front-Office

    CRM Applications

    Customer Service

    Field Service

    Product Configuration

    Sales Order Entry

    EAI


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