Chapter 10 motivating and satisfying employees and teams
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Chapter 10: Motivating and Satisfying Employees and Teams. Learning Objectives. Explain what motivation is. Understand some major historical perspectives on motivation. Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.

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Chapter 10: Motivating and Satisfying Employees and Teams

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Chapter 10 motivating and satisfying employees and teams

Chapter 10: Motivating and Satisfying Employees and Teams


Learning objectives

Learning Objectives

  • Explain what motivation is.

  • Understand some major historical perspectives on motivation.

  • Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.

  • Explain several techniques for increasing employee motivation.

  • Understand the types, development, and uses of teams.


What is motivation

What Is Motivation?

“Motivation is the individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes you or me to behave in a particular way.”


Historical perspectives on motivation

Historical Perspectives on Motivation

  • Scientific Management

  • The Hawthorne Studies

  • Maslow’s Hierarchy of Needs

  • Herzberg’s Motivation-Hygiene Theory

    • Satisfaction and Dissatisfaction

    • Using Herzberg’s Motivation-Hygiene Theory

  • Theory X and Theory Y

  • Theory Z

  • Reinforcement Theory


Contemporary views on motivation

Contemporary Views on Motivation

  • Equity Theory

  • Expectancy Theory

  • Goal-Setting Theory


Key motivation techniques

Key Motivation Techniques

  • Management by Objectives

  • Job Enrichment

  • Behavior Modification

  • Flextime

  • Part-Time Work and Job Sharing

  • Telecommuting

  • Employee Empowerment

  • Employee Ownership


Teams and teamwork

Teams and Teamwork

  • What Is a Team?

  • Types of Teams

    • Problem-Solving Teams

    • Self-Managed Work Teams

    • Cross-Functional Teams

    • Virtual Teams


Teams and teamwork cont

Teams and Teamwork (cont.)

  • Developing and Using Effective Teams

    • Forming

    • Storming

    • Norming

    • Performing

    • Adjourning

  • Roles Within a Team

  • Team Cohesiveness

  • Team Conflict and How to Resolve It

  • Benefits and Limitations of Teams


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