Redesigning Healthcare: Observations and Analysis on the Frontline

1. Redesigning Healthcare: Observations and Analysis on the Frontline Mid-Semester Module for Spring 2011

2. Module Instructors and Field Leaders Primary Instructors: Maryam Alavi, PhD Vice Dean for Faculty and Research The John and Lucy Cook Chair of Information Strategy Goizueta Business School Steven D. Culler, PhD Associate Professor, Rollins School of Public Health Associate Adjunct Professor, Goizueta Business School

3. Module Instructors and Field Leaders Field Leaders: Douglas North-Lowery, MD Associate Professor of Emergency Medicine Vice Chairman of Emory Healthcare Clinical Operations Dr. James Jose, MD Director of Medical Informatics Children’s Healthcare of Atlanta

4. Module Learning Objectives • The primary objectives: • To observe frontline healthcare delivery; • To better understand dynamic professional interactions and the multi-faceted and complex nature of care delivery; • To explore approaches to innovation on the front lines; • To identify and analyze opportunities for enhancing care coordination, quality, and efficiency.

5. Major Topics The Module will cover the following 3 topics: The Paradox of American Healthcare: - How can the most expensive and technology advanced system only achieve the average health outcomes of most other industrialized nations? Healthcare, the mother of all service industries: - How can we design better ways of delivering care, with an eye toward the role of systems and technology?

6. Major Topics The Module will cover the following 3 topics: Field observations - Teams of students will observe the delivery of healthcare at either the Emergency Department of Emory University Hospital or at Children’s Healthcare of Atlanta at Scottish Rite Hospital.

7. Class Schedule

8. Summary Redesigning Healthcare: Observations and Analysis on the Front Line Instructors: This module will be co-taught by Maryam Alavi, The John and Lucy Cook Chair of Information Strategy, Goizueta Business School and Steven D. Culler, Associate Professor, Rollins School of Public Health. The primary objectives: • To observe frontline healthcare delivery; • To better understand dynamic professional interactions and the multi-faceted and complex nature of care delivery; • To explore approaches to innovation on the front lines; & • To identify and analyze opportunities for applying information technologies for enhancing care coordination, quality, and efficiency. Major Topics: The module will cover of the following topics: Topic 1: The Paradox of American Healthcare: - How can the most expensive and technology advanced system only achieve the average health outcomes of most other industrialized nations? Topic 2: Healthcare, the mother of all service industries: - How can we design better ways of delivering care, with an eye toward the role of systems and technology? Topic 3: Field Observations: - Teams of students will observe the delivery of healthcare at either the Emergency Department of Emory University Hospital or at Children’s Healthcare of Atlanta at Scottish Rite Hospital. Course Deliverables: Students will be required to make a group presentation that summarizes their field observations; including what appeared to be working well or not working well. In addition, each student will be asked to turn in a 1000 word essay summarizing of his/her lessons learned from the module, field observations, and group work. Essays will be due by 4:00 pm on March 2, 2011.

9. Preliminary Schedule The expected class schedule is as follows: February 24, 2011: Class from 8:30 a.m. to 3:30 p.m. - Topic 1 & Topic 2 (lunch provided) February 25, 2011: Field observation at healthcare provider (2 to 4 hours) February 28, 2011: Group project work, instructors will be available for consultations between 8:30 a.m. and 12:30 p.m. March 1, 2011: Class from 8:30 a.m. to 12:30 p.m. - In-class group Presentations and Discussion. March 1, 2011: Individual Essay Due by 4:00pm. Contact Information: Maryam Alavi Steven Culler Phone: (404) 727-7867 Phone: (404) 727-3170 E-mail: Maryam_Alavi@bus.emory.edu E-mail: sculler@emory.edu