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Accessible tourism

Accessible tourism. Joanne Straub & Marcial Sommer Module 713 – International tourism TIA Blog presentation 16.12.2013. http://www.venere.com/blog/accessible-paris-travel/. Table of contents. Introduction Examples of disabilities Concept Case study Conclusion Sources.

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Accessible tourism

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  1. Accessible tourism Joanne Straub & MarcialSommer Module 713 – International tourism TIA Blog presentation 16.12.2013 http://www.venere.com/blog/accessible-paris-travel/

  2. Table of contents • Introduction • Examples of disabilities • Concept • Case study • Conclusion • Sources

  3. Introduction – What is accessible tourism? • Accessible tourism is the ongoing endeavour to ensure tourist destinations, products and services are accessible to all people. • Tourism and travel that is accessible to all people, with disabilities or not. Source: ENAT. (n.d.). Retrieved December 2013, from European Network for Accessible Tourism http://www.accessibletourism.org/?i=enat.en.faq.744

  4. Introduction – Why is it important? • According to the United Nations World Tourism Organization, UNWTO, approximately a billion people on earth have some kind of disability today. That is equivalent to 15 percent of the total population. The number is growing fast because we are living longer and because we are travelling more than we used to in older age. • The world’s population is getting older – the need to handle problems that come along with this issue is important. • To attract a wider range of clientele, it benefits your business if it is accessible to all sorts of disabilities.

  5. Introduction – In which touristic fields is it important? Merely all fields of the touristic industry should be aware of accessible tourism. There are a couple of touristic branches however, who are in a particular need to make their offer accessible: • Transport industry (airplanes, trains, buses, ships) • Accommodation industry • Guided tour businesses • Activity providers (ski stations for example) • Tour operators and travel agents should know how to handle the topic • Many, many more

  6. Examples of disabilities Source: Buhalis, D., & Darcy, S. (2008). Accessible tourism. Bristol: Channel View Publication.

  7. Concept • Physical access and access to information • Transport • Accommodation • Attractions • Direct and negative effect on: • Tourist numbers • Quality • Reason • Ignorance • Lack of awareness customer’s need Source: ENAT. (n.d.). Retrieved December 2013, from European Network for Accessible Tourism http://www.accessibletourism.org/?i=enat.en.faq.744

  8. ENAT • European Network for Accessible Tourism • improve accessibility in the tourism sector • existing knowledge • Put this knowledge to use Source: ENAT. (n.d.). Retrieved December 2013, from European Network for Accessible Tourism http://www.accessibletourism.org/?i=enat.en.faq.744

  9. Case study • Scandic Hotels • First in the World to Offer Everyone Interactive Web Training on Disabilities • answers to difficult and sometimes sensitive questions • checklist of 110 points Source: Scandic. (n.d.). Accessibility for all. Retrieved December 2013, from Scandic: http://www.scandichotels.com/Always-at-Scandic/Special-needs/

  10. Web training

  11. Web training

  12. Web training

  13. Web training

  14. Web training

  15. Web training

  16. Web training

  17. Web training

  18. Conclusion • Personal opinions • Useful for other sectors • Opportunity yes but also personal well-being • Professionalism

  19. Questions? http://news.gtp.gr/2013/12/03/accessible-tourism-recommendations-unwto/

  20. Bibliography • Buhalis, D., & Darcy, S. (2008). Accessible tourism. Bristol: Channel View Publication. • ENAT. (n.d.). Retrieved December 2013, from European Network for Accessible Tourism: http://www.accessibletourism.org/?i=enat.en.who_we_are • ENAT. (n.d.). Retrieved December 2013, from European Network for Accessible Tourism http://www.accessibletourism.org/?i=enat.en.faq.744 • Scandic. (n.d.). Accessibility for all. Retrieved December 2013, from Scandic: http://www.scandichotels.com/Always-at-Scandic/Special-needs/

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