Marc A. Silverman Strategic Initiatives Inc. sii-inc

1. Leadership and theEvolution of ChangeNational Society of AccountantsSan Diego, CaliforniaAugust 14, 2009 Marc A. Silverman Strategic Initiatives Inc. www.sii-inc.net

2. Overview • Introduction • Some Classic Stories • Ruling Assumptions of Human Behavior • On the Road to Greatness or Not! • Are You One Brain Sided? • A Little Exercise • Closure

3. Theory X and Theory Y • Theory X • People are lazy, stupid and stubborn • They need motivating and structure • Autocracy and “leave the thinking to us” • Theory Y • People are blank slates or positive • People need Nurturing Environments • Empowerment Rules and “please think”

4. Primary Paradigms I and II • Physical/Economic • Stomach oriented • Carrot - Stick Motivation Model • Autocratic • Social/Emotional • Heart oriented • Employees Emotions must be Respected\ • Benevolent Autocratic

5. Primary Paradigms III and IV • Psychological • Mind oriented • Employees like to contribute • Motivation - Pursue individual creative talent • Principle - Centered • Vocation and Meaning • Motivation is Existential • Motivation from Empowerment

6. Building the Spiral • Know Thy Self • Identifying Your Strengths • And Your Learning Needs • Know Thy Organization • Strengths and Weaknesses • Know Thy Market • In the Present • In the Future

7. Holistic Model • Personal Level Built on Trustworthiness • Integrity,Emotional Intelligence, Abundance • Living from the Inside out • Interpersonal Level Built on Trust • Managerial Level Built on Empowerment • Organizational Level Built on Alignment

8. Characteristics of Great Leaders • They are Continually Learning • They are Service-Oriented • They Radiate Positive Energy • They Believe in Other People • They Lead Balanced Lives • They See Life as an Adventure • They are Synergistic • They Sharpen the Saw

9. What Takes Us Down the Wrong Path • Appetites and Passions • Key - Self Discipline and Self Denial • Pride and Pretensions • Live in Harmony with Core Values and Mission • Social and Emotional Intelligence • Aspirations and Ambitions • Serve Others • Pursue Noble Causes

10. Seven Deadly SinsMahatma Gandhi • Wealth Without Work • Pleasure Without Conscience • Knowledge Without Character • Commerce Without Morality • Science Without Humanity • Religion Without Sacrifice • Politics Without Principles

11. Choosing Leadership Paradigms • Coercive • Based on Fear • Promotes Reactive Learner and Control • Utility or Effective Leadership • Based on Fairness • Promotes Reactive Learner and Bargaining • 8th Habit or Great Leadership • Inspiring Greatness in Others • Promotes Learning and Excellence

12. Characteristics of Great Leaders • Choose Inner Source of Principles • What Do We Center Our Lives On • Seek Solitude and Nature • Sharpen the Saw Regularly • Serve Others Anonymously • Maintain long-term intimate relationships • Able to Forgive Self and Others • Pragmatic Problem-solver • Respect Natural Laws

13. Critical Leadership Functions • Executing • Influencing • Relationship Building • Strategic Thinking • Getting the Right People on the Bus and in the Right Seat

14. Teamwork - Keys • Accountability • Focus • Agility • Ability to Dialogue • Trust

15. They Build Trust • Skills • Communication • Planning/Organization • Synergistic Problem-solving • Character • Integrity • Emotional Intelligence • Abundance Mentality

16. Typical Organizational Malaise and Incongruities • No Shared Vision, Values and Mission • No Shared Strategic Path • Poor Alignment Between Vision - Structure - Culture and Execution* • Management Style is Incongruent with Vision and Values • Behavior does not equal Words • Poor or Incongruent Management Skills • Low Trust • Low Emotional Bank Accounts • Closed Communication • Poor Teamwork

17. FROM AGGRESSIVE MONOLOGUES TO COOPERATIVE DIALOGUES AND TEAM-WORK • Dialogue • To state your own view • Empathic listening of the others • Create a new shared solution • Monologue • Persuade others of the rightness of your position • Hammer your own points Open to change Allow for change Maintain own position 100% 100% 100% Creating a New Shared Solution Empathic Listening Attentive Listening Selective Listening Pretending Listening Refusal to discuss

18. Characteristics of Greatness • Holistic • Ecological - Systemic • Developmental • Proactive

19. Developing Culturesof Greatness • For Most People this is a Paradigm Shift • Think Win - Win • Skills • Self Management • Helpful Structures and Systems • Accountability

20. BUILDING TRUST AND MORALE IN BUSINESS Creative excitement Team Synergy Increasing Decreasing Reasonable cooperation Power / Sharing Need for Power Morale & Trust 0------------------------------------------------------0 Non Hostile Compliance Hostile Compliance Decreasing Increasing Withdrawal + Blame

21. Win - Win • Specify Desired results • Set Some Guidelines • Identify Available resources • Define Accountability (Benchmarks) • Determine Consequences • Performance Appraisals and Critical Dialogues

22. A Little Exercise • Some Backward Thinking • Define Your Goals • Articulate Your Successes • What You Accomplished • The Experience of the Other • Don’t Forget • Use the Best Parts of You • Have Fun! • Balance! • Get the Help You Need! • Enjoy the Journey