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Better Communication at Work. Karen Sutherland Scottsdale PD Communications Operations Manager [email protected] Short Bio. Current Communications Manager for Scottsdale PD Previous LE in Metro Detroit area since 1982

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better communication at work

Better Communication at Work

Karen Sutherland

Scottsdale PD Communications Operations Manager

[email protected]

short bio
Short Bio
  • Current Communications Manager for Scottsdale PD
  • Previous LE in Metro Detroit area since 1982
  • Bachelors Criminal Justice Administration, Concordia University, Ann Arbor, MI
  • Masters Organizational Leadership and Administration, Concordia University, Ann Arbor, MI
  • Currently enrolled in RPL (Registered Public Leader) class through APCO
  • Married, 4 children, 1 granddaughter
today s goals
Today’s Goals

At the end of this class, the participant will be able to:

  • Understand some of the barriers to good communication
  • Plan for tough conversations
  • Recognize when communication is in trouble
  • Change the course of conversation to improve communication
we tend to judge others by their behavior and ourselves by our intentions albert f schlieder
“We tend to judge others by their behavior and ourselves by our intentions”Albert F. Schlieder
communication barriers
Communication Barriers
  • External Barriers
  • Time
  • Deadlines
  • Distractions
  • Noise

Internal Barriers

  • Competing Interests
  • Trust
  • Strong Emotions
  • Personality Styles
  • Respect for Authority
  • Past Experiences
  • Life History
good communication skills
Good Communication Skills
  • Ability to listen without interrupting
  • Respect for others
  • Considerate
  • Compassionate
  • Focus on others
plan your conversation
Plan Your Conversation
  • Begin with the goal
  • Document your facts
  • Consider the other person (if I were going to hear this, how might I react?)
  • Prepare for the reaction – reduce surprise attacks
  • Know your own triggers
  • Bring your notes
  • Stick to the goal – do not get side tracked
signs of distress
Signs of Distress

Retreat

Aggression

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