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Beat Helplines - Supporting Eating Disorder Recovery

Learn about Beat's history, services, challenges, and the future of helplines for eating disorders. Join us during Eating Disorders Awareness Week 2015.

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Beat Helplines - Supporting Eating Disorder Recovery

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  1. Susan Ringwood Chief Executive- Beat Helplines Partnership London Nov 14

  2. Susan Ringwood Chief Executive- Beat Beat Board Dec 13

  3. Talk outline • Beat- our history with Help-lines • The services and support we provide • The key challenges we face • The future of helplines Helplines Partnership London Nov 14

  4. Helplines Partnership London Nov 14

  5. The Beat Team Helplines Partnership London Nov 14

  6. Our history • Formed in 1989 • 3 local charities merged • First UK wide charity for eating disorders • Eating Disorders Association • Became Beat in 2007 Helplines Partnership London Nov 14

  7. Early Days... Helplines Partnership London Nov 14

  8. Our history... Helplines Partnership London Nov 14

  9. Our vision is... that eating disorders will be beaten Helplines Partnership London Nov 14

  10. Helplines Partnership London Nov 14

  11. We believe: • Eating disorders are serious mental illnesses • They are multi-factorial • They are treatable conditions • Recovery is possible Helplines Partnership London Nov 14

  12. What we do • Help-lines, email and text • Website, forums and live chat • Support groups • Literature and publications • Work in schools • Training and conferences • Media work and campaigning Helplines Partnership London Nov 14

  13. Understanding Eating Disorders-Challenges & Opportunities Oct 14

  14. Helpline data 1989 • 4,000 calls • 5 volunteers • 78% of contacts Helplines Partnership London Nov 14

  15. Helpline data 2002 16,000 calls 3.4 fte staff 15 volunteers 58% of contacts Helplines Partnership London Nov 14

  16. Helpline data 2013-14 7,500 calls 3.4 fte staff 15 volunteers 2.5% of contacts Helplines Partnership London Nov 14

  17. Helpline Partnership- Peterborough Nov 13

  18. Understanding Eating Disorders-Challenges & Opportunities Oct 14

  19. Helplines Partnership London Nov 14

  20. Helplines Partnership London Nov 14

  21. Reasons for Contact • First worries or diagnosis 50% • Treatment access 35% • Crisis25% Helplines Partnership London Nov 14

  22. First worries “ I had a bit of knowledge- I’m a nurse, but I looked at your website and it confirmed my feelings. I made an appointment with our GP straight away” Helplines Partnership London Nov 14

  23. Access to treatment “There was no-one locally our GP knew who worked in the NHS” “ all we have been given is an eating plan, and I don’t think that will make her start eating at all” Helplines Partnership London Nov 14

  24. Crisis “ The A&E department didn’t seem to know how to deal with her suicide attempts and self harm” “It got very scary and I can’t believe I got so frightened of my own daughter, the outbursts were terrifying” Helplines Partnership London Nov 14

  25. The future • Telephone help-lines a core service... • ...not a crisis service • Better signposting • Call again • Link to on-line support • Call a counsellor Helplines Partnership London Nov 14

  26. Eating Disorders Awareness Week 2015 Feb 23rd-28th Helplines Partnership London Nov 14

  27. Thank you! Understanding Eating Disorders-Challenges & Opportunities Oct 14

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