Defensive Communication. 1. USE STRATEGY2. CONTROL OTHERS?3. EVALUATE OTHERS?4. BE NEUTRAL?5. ACT SUPERIOR?6. ACT CERTAIN?. SUPPORTIVE ROLES . 1. EXPRESS PROVISIONAL ATTITUDES?2. TAKE A PROBLEM-ORIENTATION?3. BEHAVE OPENLY AND WITH SPONTANEITY?4. BE DESCRIPTIVE AND AVOID JUDGMENTS?
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