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Nebraska's Gems

Nebraska's Gems. Federal Compliance Review Team. One office at a time…. Background. Established - October 2003 Goal – Create a Unified CSE Program Mechanism - holistic office review Baseline Evaluation System Data Integrity and Usage Quality of Casework

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Nebraska's Gems

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  1. Nebraska's Gems

  2. Federal Compliance Review Team One office at a time…

  3. Background • Established - October 2003 • Goal – Create a Unified CSE Program • Mechanism - holistic office review • Baseline Evaluation • System Data Integrity and Usage • Quality of Casework • Timeliness of Case Actions

  4. Similarities to Self-Assessment Compliance Program Direction Service Enhancement

  5. Self Assessment FCRT Nebraska Child Support Federal Compliance Review Team. Differences Statewide Sampling Office/Worker Federal Initiative State Report Confidential Shared

  6. Requirements • State & Federal Regulations for Enforcement of Child Support are understood, followed and met • Process • How the work gets done • How the work is managed • How the work is monitored and evaluated Process Process Requirements

  7. Relationships Process Results Requirements • Relationships • Quality of ones experience in relating to CSE Management • How Child Support Professionals feel about their involvement • The level of trust and respect • Results • Accomplishment of a task • Achievement of a goal

  8. Compliance Performance Report Results

  9. Compliance • Satisfying the requirements Requirements

  10. Compliance Contract Cooperative Agreement Federal & State Regulations System Usage & Data Integrity

  11. Compliance Evaluation Tools • System Case Readings • Interviews • Physical Files

  12. Process Results Requirements Performance • The result of actions taken in relationship to the compliance requirements

  13. Five Performance Measures Performance Statewide System Reports

  14. Report Results Final Office Compare Improvement Plan Statistical Report

  15. Implementation • Pre-visitPreparation • Office Visits • Case Readings • Report - Statistical & CSE Management • Final Reports - CSE Management • & Office Managers

  16. Pre-Visit Prep • Office Review Checklist • Introduction E-mail • Introduction PowerPoint • Areas of Review • Federal Timeframes • Summary of Responsibilities • Pre-Visit Office Questions

  17. Office Visits • Introductory Visit • Interview All Staff • Read Physical Files • Tour Offices • Exit Interview

  18. Case Readings • 5% of total office Caseload • All staff • Review all functions • State Wide System • Access Database

  19. Statistical Report • Standardizes Case Readings • Access Database Queries • State Wide System Reports • Performance Measures • Creates a Compliance Baseline • System Usage and Data Integrity

  20. Final Report • Evaluate & Compile Findings • Send Final Reports • Present Final Reports • PowerPoint Presentation • Compare Report • Provide Improvement Plan Template

  21. Re-Reviews • Pre-visit Preparation • Case Readings/Physical File • Report Card • Report – Statistical • Office Compare • Improvement Plan • Present Reports to CSE & Office Management

  22. Holistic Review • Office Performance • Best Practices • Trends • Training needs • Diagnose processing breakdowns • Communication/Relationships

  23. Lessons Learned • Holistic Review • Compliance VS Performance • Maintain Review Perspective • Share Positive Before Negative • Plan To Adjust • Hire the Right People

  24. Q's and A's

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