Charts Exported by CatalystMR , Inc.

1. Service Satisfaction Study December 11, 2012 Charts Exported by CatalystMR, Inc.

2. Q5: How did you first hear about our company? by Q8: Before taxes, what is your total annual household income? Q3: How likely are you to recommend us to others? by Q8: Before taxes, what is your total annual household income? Sample Size = 203 Statistically significant at 95%: 1 > A; 2 > B,C Base: Very likely (n=781), Somewhat likely (n=540), Neutral (n=354), Somewhat unlikely (n=112), Not at all likely (n=76) Respondents Included = 11%, Filter Applied, (Q6: Gender: = Male) AND (Q7: What is your age? = 18 to 24) Respondents Included = 100%, Filter Applied, (Q6: Gender: = Male OR Female) AND (Q7: What is your age? = 18 to 24 OR 25 to 34 OR 35 to 44 OR 45 to 54 OR 55 or older) AND (Q8: Before taxes, what is your total annual household income? = Under $25,000 OR $25,000 to $49,999 OR $50,000 to $99,999 OR $100,000 to $149,999 OR $150,000 or more) Q4: How long have you been a customer of our company? Q7: What is your age? by Q1: Overall, how would you rate your satisfaction with the services you received from our company? Base: Less than one month (n=130), One to three months (n=317), Four months to one year (n=454), One to five years (n=559), Over five years (n=403), Sample Size = 1863 Base: 18 to 24 (n=380), 25 to 34 (n=369), 35 to 44 (n=391), 45 to 54 (n=352), 55 or older (n=371) Respondents Included = 100%, Filter Applied, (Q6: Gender: = Male OR Female) AND (Q7: What is your age? = 18 to 24 OR 25 to 34 OR 35 to 44 OR 45 to 54 OR 55 or older) Respondents Included = 100%, Filter Applied