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Change Management

Change Management. Prof. Steve Phelan Lecture 7. Today. Pre-empting disruption Unorthodox newcomers (1999) Charlotte Beers (1995) LMZ Chs13-16 Methods for finding out what’s going on (1979) Operation KPE (1968) When power conflicts trigger team spirit (1972)

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Change Management

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  1. Change Management Prof. Steve Phelan Lecture 7

  2. Today • Pre-empting disruption • Unorthodox newcomers (1999) • Charlotte Beers (1995) • LMZ Chs13-16 • Methods for finding out what’s going on (1979) • Operation KPE (1968) • When power conflicts trigger team spirit (1972) • Strategies for improving HQ-field relations (1964)

  3. Hamel’s Unorthodox newcomers • What is Hamel’s solution to stave off disruption from newcomers? • Rebalance ratio of new initiatives to catchup initiatives • Listen to young people and people from farflung places - maximize genetic diversity & exposure to unconventional ideas • Keep asking what we are doing to become architects of change • Exploit imagination • Is Hamel’s solution to disruption superior, complementary, or worse than Christiansen’s advice from last session?

  4. Charlotte Beers • Consider the following questions: • Was the process to develop a new vision effective? • Were the right people involved? • Was the outcome a good vision? • What should Beers about the vision thing now? • How should Beers deal with the globalization issue?

  5. Methods for finding out what’s going on • Methods • Questionnaires • Interviewing • Sensing • Polling • Collages & Drawings • Physical representations • What was new for you? • What would work/not work?

  6. Role Analysis & Negotiation • What is role analysis? • Would role analysis work in your organization? • What does role negotiation add that role analysis is lacking? • Would role negotiation work in your organization?

  7. HQ-Field Relations • Process • List issues requiring joint problem solving • Prepare group self image and images of others • Exchange images • Subgroup meetings • Review and planning • Follow-up • Is this a useful tool for change?

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