1 / 2

CRM Program Metrics Dashboard

Get this template plus 350 other premium business tools & templates at www.demandmetric.com

demandmetric
Download Presentation

CRM Program Metrics Dashboard

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CRM Program Metrics Dashboard CRM Program Metrics DashboardCRM Program Metrics Q1 Q2 Q3 Q4Net New Customers Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Number of New Customers Acquired 62 67 65 69 71 72 74 76 78 80 82 84Customer Retention Rate Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2009 Actual 78.0% 77.0% 79.0% 80.0% 76.0% 84.0% 89.0% 92.0% 85.0% 83.0% 89.0% 79.0% 2009 Goal 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0% 85.0%Database Size Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total Records 50,394 55,304 60,214 54,590 57,607 60,624 89,504 92,044 94,584 97,124 99,664 102,204CRM Adoption Rate Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec % regular users 46.0% 49.0% 57.0% 65.0% 68.0% 68.0% 68.0% 72.0% 75.0% 85.0% 95.0% 97.0%

  2. Net New Customers Average QA Scores Number of New Customers Acquired 2009 Actual 2009 Goal 90 100% 80 70 80% 60 50 60% 40 30 40% 20 20% 10 0 0% Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Database Size CRM Adoption Rate Total Records % regular users$120,000 120%$100,000 100% $80,000 80% $60,000 60% $40,000 40% $20,000 20% $0 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Net New Customers Average QA Scores Number of New Customers Acquired 2009 Actual 2009 Goal 90 100% 80 70 80% 60 50 60% 40 30 40% 20 20% 10 0 0% Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Database Size CRM Adoption Rate Total Records % regular users$120,000 120%$100,000 100% $80,000 80% $60,000 60% $40,000 40% $20,000 20% $0 0% Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

More Related