The IT Organization
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The IT Organization. Part II. people. methodology. The Project Driven IT Organzation. IT Management is based on. and. 100 %. 75 %. Danger. 50 %. 25 %. The Skills and Personality Dilemma. Leadership. Management. Team Leaders. IT Experts. 0% Humanity.

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The IT Organization

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The it organization

The IT Organization

Part II

17


The it organization

people

methodology

The Project Driven IT Organzation

IT Management is based on

and

18


The it organization

100 %

75 %

Danger

50 %

25 %

The Skills and Personality Dilemma

Leadership

Management

Team Leaders

IT Experts

0% Humanity

19


The it organization

Need for New Type of IT profiles

“A human being should be able to change a diaper, plan an invasion… design a building, balance accounts, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, program a computer, fight, efficiently, die gallantly. Specialization is for insects.”

Robert A. Heinlein, The Notebooks of Lazarus Long

“We are in an age that assumes the narrowing trends of specialization to be logical, natural, and desirable. Consequently, society expects all earnestly responsible communication to be brief. Advancing science has now discovered that all the known cases of biological extinction have been caused by overspecialization, whose concentration of only selected genes sacrifices general adaptability. Thus the specialist’s brief for pinpoint brevity is dubious. In the meantime, humanity has been deprived of comprehensive understanding. Specialization has bred feelings of isolation, futility, and confusion in individuals. It has also resulted in the individual’s leaving responsibility for thinking and social action to others. Specialization breeds biases that ultimately aggregate as international and ideological discord, which in turn leads to war.”

Buckminster Fuller, Synergetics

20


Culture gap between it and the business

Turning Core Business Objectives and Values into IT Strategy

Culture Gap between IT and the Business

21


Culture gap between it and the business1

Turning Core Business Objectives and Values into IT Strategy

Culture Gap between IT and the Business

IT Objectives

Corporate Objectives

Risks/Benefits

IT Professionals

Business Professionals

Lack of Knowledge

IT Developers

Users

Struggle for Control

22


The it organization

Turning Core Business Objectives and Values into IT Strategy

What was needed is a methodology on all levels

  • Common Development Structure

  • Listening Methods for Better Quality of Information

  • ORID Method for Managing Creativity

  • Project Management Methodology

23


Better quality information

Turning Core Business Objectives and Values into IT Strategy

Better Quality Information

1. The “befuddling” process.

2. Barriers to listening

3. Clarifying question improve communication

24


Better quality information1

Concept Document

Concept Document

Loss and/or

Lack of Detail

Additions

Turning Core Business Objectives and Values into IT Strategy

Better Quality Information

1. The “befuddling” process.

Original Idea

Final Idea

Type of distortions to Ideas

Filters

Misinterpretation

Concept Document

Additions

Substitutions

25


Better quality information2

Turning Core Business Objectives and Values into IT Strategy

Better Quality Information

2. Barriers to listening

  • Style of Listening:

  • The Faker

  • The Dependent Listener

  • The Interrupter

  • The Intellectual Listener

  • The Semantic Listener

  • Emotional:

  • Hot Buttons

  • Buzz words

  • Physical:

  • Fidgeting

  • Tapping on desk

  • External noises

  • Fatigue, illness

  • Filters:

  • Biases

  • Attention-Reception-Perception

  • Hearing what we want to hear

  • Myths

Taking you off onto tangents

Intellectual Listener

Rebuttal

Advice Giver

Interrupter

The Talker Talking

Negative Use of Time Lag

Daydreaming

Internal + External Distractions

Speaker’s Rate of Speech = Listener’s Rate of Processing

26


Better quality information3

Turning Core Business Objectives and Values into IT Strategy

Better Quality Information

2. Barriers to listening

Is this the right condition for managing creativity?

Is this how business ideas are turned into an IT strategy?

27


Better quality information4

Turning Core Business Objectives and Values into IT Strategy

Better Quality Information

3. Clarifying questions improve communication

  • ORID method:

  • The orid method is a basic discussion method to engage people in productive dialogue it is the basis for:

    • Collecting data and ideas

    • Giving out information

    • Discussing tough issues

    • Reflecting on important issues and events

    • Getting ready for problem solving

    • Effective decision making

28


The it organization

Objective

Reflective

Interpretive

Decisional

Getting the facts

Focus Attention

Questions begin with what people see, hear, touch, smell and taste

Emotions, Feelings, Associations

Questions illuminate people’s emotional responses

What they feel about sth, what angers, excites, intrigues or frightens

What past associations they have

Values, Meaning, Purpose

Questions highlight layers of meaning and purpose

The significance people attach to a subject

How they experience the idea or concept

Future Resolves

Questions allow individuals to decide their relationship and response to the topic and the discussion they had together

Turning Core Business Objectives and Values into IT Strategy

Better Quality Information

ORID Method

29


The it organization

Turning Core Business Objectives and Values into IT Strategy...

…Requires Softskills and Workshop methods, and...

leadership

“commercial” sense

ability to motivate

risk management

planning

communication

negotiation

30


The it organization

The Future IT Project Manager

Discussion About a New Profile…

the hybrid manager

31


The it organization

Signature

Thank You

Please send an e-mail and tell me what you think about this presentation to

[email protected]

Recommended Resources:

Strategy of the Dolphin, a book about winning elegantly by coping powerfully in a world of turbulent change, by Dudly Lynch and Paul Kordis, Arrow Books Limited, ISBN 009 9762102

Effective Listening Skills, by Dennis M. Kratz and Abby Robinson Kratz, McGraw Hill Business Skills Express Series, ISBN 078630 1228

For ORID discussion method and other workshop techniques: visit the Academy of Leadership at ICA in Brussels. You will find more information on WWW.ICAB.BE

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