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Kelly Sullivan CSTI PO BOX 3084 OSWEGO NY 13126 csti@twcny.rr

Communication Tips & Tricks for Project Managers. Kelly Sullivan CSTI PO BOX 3084 OSWEGO NY 13126 csti@twcny.rr.com. Project Team Success Strategies. None of us is as smart as all of us. - Ken Blanchard. Success Tool. Listen MORE than you TALK. How Messages are Communicated.

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Kelly Sullivan CSTI PO BOX 3084 OSWEGO NY 13126 csti@twcny.rr

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  1. Communication Tips & Tricks for Project Managers Kelly Sullivan CSTI PO BOX 3084 OSWEGO NY 13126 csti@twcny.rr.com

  2. Project Team Success Strategies None of us is as smart as all of us.- Ken Blanchard

  3. Success Tool Listen MORE than you TALK

  4. How Messages are Communicated Words We Use How We Say Words, Sounds We Make Nonverbal, Body Language

  5. Success Tool: Attending • Giving your physical attention to others • Stay focused • Lean toward • Be at eye level • Maintain eye contact • Gesture when you are listening • Keep an open posture • Be aware of proximity

  6. Success Tool: Effective Listening • Level 1 • Reflective listening/clarifying/summarizing “You are frustrated because the task hasn’t been completed.” “You prepared the meeting notes but have not yet sent them on to the project team for review.” • Level 2 • Hearing words, but not necessarily the speaker’s intent • Level 3 • Tuning in and tuning out

  7. Success Tool: Know the Stages

  8. Success Tool: Roles • Task-oriented role: • Initiating, seeking information, giving information, coordinating, and evaluating. • Relations-oriented role: • Encouraging members through praise and acceptance, harmonizing, encouraging participation, expressing standards, and following.

  9. Success Tool: Ground Rules • Ground rules are statements of values and guidelines which a group establishes consciously to help individual members to decide how to act. • Ground rules must be clear, consistent, agreed-to, and followed. • Team ground rules define how individuals treat each other, communicate, participate, cooperate, support each other, and coordinate joint activity. • Ground rules may be used to define and standardize team procedure, use of time, work assignments, meeting logistics, preparation, minutes, discussion, creativity, reporting, respect and courtesy.

  10. Success Tool – The Shared Problem Statement How To: Step #3 Interest #1 Interest #2 AND Chunking Up: Step #2 Help me understand – What would having that do for you/what would it bring you? Determine Positions: Step #1 I Want..... I Want..... BUT

  11. Success Tool: Brainstorming • Focus on quantity • Withhold criticism • Outrageous ideas are welcome • Combine and improve

  12. Success Tool – Nominal Group Technique • Silent generation of ideas • Share ideas in a round robin fashion • Group discussion • Voting & ranking

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