Logistics industry
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Logistics Industry. Vichare Courier Services. Sweta Karn (08-701) Ashish Agnihotri (08-704) Ajinkya Atre (08-707) Ameya Desai (08-719) Rajendra Kelkar (08-731) Rahul Kumar (08-734) Salil Lavgankar (08-737) Ashish Singh (08-753)

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Logistics Industry

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Logistics industry

Logistics Industry

Vichare Courier Services

Sweta Karn (08-701)

Ashish Agnihotri (08-704)

Ajinkya Atre (08-707)

Ameya Desai (08-719)

Rajendra Kelkar (08-731)

Rahul Kumar (08-734)

Salil Lavgankar (08-737)

Ashish Singh (08-753)

Rohit Virkar (08-756)

Sanket Wajge (08-759)

Shivangi Yadav (08-760)


Vichare courier services

Vichare Courier Services

Started in 1996 by Vichare brothers

1.5 lakh package handling capacity daily

90 Branches, 3700 employees

USP: They are always at the right place at the right time with the right message.

Major Corporate Clients include: ICICI Bank,Reserve Bank Of India, MTNL


Segmentation

Segmentation

Couriers are distinguished from ordinary mail services by features such as

  • Speed,

  • Security,

  • Tracking,

  • Signature / Authenticity,

  • Specialization,

  • Individualization of services,

  • Committed delivery times.

    Segment : Those (Individual / Corporate) who seek at least one of the above given features.


Target

Target

  • Intra-city and Intercity deliveries

  • Focus on Mumbai and nearby cities and towns

  • Individuals and corporate


Positioning

Positioning

  • Delivery on time - every time

  • Efficiency, Safety & Full-proof Dispatch

  • Local but, having international standards


Differentiation

Differentiation

No Franchise / Agency / Tie-up arrangements

Having own establishment through out Mumbai, Thane, Navi Mumbai & Pune helps to standardize the processes

  • Performance

  • Reliability

  • Reach


Vichare couriers as a brand

Vichare Couriers as a Brand

  • Great Inspiration

  • Enthusiasm

  • Dedication


Logistics industry

  • SEARCH QUALITIES

  • Timely Delivery.

  • Good Packaging.

  • Acknoledgement.

  • Value for money.


Logistics industry

  • EXPERIENCE QUALITIES

  • Quick Service.

  • Wide range of customised products.

  • Home pick up & drop.

  • Staff is well trained, well informed & customer friendly.

  • Inconsistency of information.


Logistics industry

  • Credence Qualities

  • Quality of service as per expected.

  • No packaging material & packaging service.


Service design

Service Design

  • Normal Offering

  • Line Extension  X-Press, Sunday Special, Time X-Press, Jet X-Press

  • Challenges Inherent

     Timely Delivery

     Customer Expectations

     Back-end operations


Logistics industry

Service Blue Print

Courier comes to office for order

Customer Calls for Order

Package is Received

Details of the Package are noted

Payment Slip Generated

Package Delivered

Delivered to customer

----------------------------- ----- Line of Interaction -----------------------------------------------------------------

Package Sorted

Package received at destination

Acknowledgment slip generated

------------------------------------ Line of Visibility -------------------------------------------------------------------

Customer Order Taken

---------------------------------- Line of Internal Interaction ----------------------------------------------------------

Courier Boy Dispatched

Dispatch package


Logistics industry

THANK YOU


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