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UCD at PeopleSoft

ISE 298 Professional Seminar San Jose State University October 22, 2003 Jeff English & Scott Robinson PeopleSoft Supply Chain Management. UCD at PeopleSoft. Enterprise Software. Initially focused on: Desktop client software Domain experts are users Complicated back-end processes

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UCD at PeopleSoft

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  1. ISE 298 Professional Seminar San Jose State University October 22, 2003 Jeff English & Scott Robinson PeopleSoft Supply Chain Management UCD at PeopleSoft

  2. Enterprise Software • Initially focused on: • Desktop client software • Domain experts are users • Complicated back-end processes • But evolved to: • Web-based UI • “Self-service” interactions • Off-loading work of experts to novice users • This transition has been relatively successful from a technology point of view, but a challenge from a usability perspective

  3. User Experience at PeopleSoft • Central team • Product “pillar” teams • Tools team

  4. User Experience Stakeholders

  5. How do we get user input now? • Previously: heuristic reviews • Testing without context • Shoot-from-the-hip guidance

  6. Getting user input moving forward… • Iterative prototypes w/ testing • Market + user research • Card sorting and tasks analysis • Developing a partnership with customers and product users through a “UE Partners Program”

  7. UE Activity Map

  8. What are barriers to change? • Difficulties include: • Legacy organization • Legacy technology • Legacy UI layout and presentation issues • No validation of user assumptions

  9. The Enterprise Development Pyramid Roles it affects: (Who needs to sign off) • CTO • VP of Products & Technology architectural • Tools Group: across all products • Central UE Team behavioral visual  Central Team: committee • Development (Programmers) • Strategist (Product Manager) linguistic These roles build on top of one another.

  10. Pyramid: Linguistic Example • What am I supposed to do here? • Language & button text are relatively easy to change

  11. Pyramid: Visual Example • Visual grouping of content on this page is overly complex.

  12. Pyramid: Behavioral Example • Checkboxes are grayed-out, breaking Web conventions. • PeopleSoft “grid” or view of database rows is confusing to new users.

  13. Pyramid: Architectural Example • Application is broken into Components & Pages … • Pages are represented by Tab Navigation.

  14. Pyramid: Architectural Example • Why do I see Bill To Options and its sub-page on the same hierarchical level? • No way to flexibly present secondary navigation. • Instead, this part of the application was broken into separate Components, creating user navigational complications.

  15. Building a New Process and Team… • Team expanded to 3 Interaction Designers and 4 Usability Engineers • Focus on strategy and innovation over incremental improvement • Forging relationships with customers and product users

  16. Questions Thank you! Jeff English Scott Robinson jeff_english@peoplesoft.com scott_robinson@peoplesoft.com

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