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Customer Complaints / Credit Notes

Customer Complaints / Credit Notes. Trinity College Date: 22/06/2011 Product No. Various Reason: Order put up under TCD account instead of Children’s Research Centre in Crumlin Hospital. Confusion arose as the delivery address was for TCD Biochemistry

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Customer Complaints / Credit Notes

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  1. Customer Complaints / Credit Notes • Trinity College • Date: 22/06/2011 • Product No. Various • Reason: Order put up under TCD account instead of Children’s Research Centre • in Crumlin Hospital. Confusion arose as the delivery address was for TCD Biochemistry • Conclusion: Credit note issued and products re invoiced to correct account. • 2. Trinity College • Date: 24/05/2011 • Product : 1.5ml Microcentrifuge Tubes • Reason: Customer Service entry error • Conclusion: Replacement sent • Trinity College • Date: 03/06/2011 • Product: 96 Well Plates • Reason: Customer Service entry error • Conclusion: Replacement sent

  2. Future Activities • Host, one day mini expos, throughout September and October 2011 • Liaise with the various groups who are moving to the Biomedical Sciences Institute with regard to their delivery requirements • Continue to monitor sales history / traffic of all tender products to • ensure that sufficient stock levels are maintained.

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