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Acronis. Leo’s Webex Survival guide. Webex !. Why, when and how. Why: To save time! To resolve tricky issues! When: When in doubt, make a webex . If you don’t know what the customer wants after 15-20 minutes. When you feel you should do it. When Not:

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Acronis

Acronis

Leo’s Webex

Survival guide


Webex
Webex!

Why, when and how.


  • Why:

    • To save time!

    • To resolve tricky issues!

  • When:

    • When in doubt, make a webex.

    • If you don’t know what the customer wants after 15-20 minutes.

    • When you feel you should do it.

  • When Not:

    • If a customer wants you to do everything for them.


  • How:

    Kb > webex > http://kb.acronis.com/content/2156https://acronis.webex.com/mw0306l/mywebex/default.do?siteurl=acronisFirst time:

See the kb below for user name/password

http://kb.acronis.com/content/2156


You can invite me to the webex as well!

Give this link to customers

I.E with Active X control or

Firefox with Java

You may record the session to your own pc, then upload the session if escalating a case


After that, you should install the “One-Click” productivity tool

Now, you can start a support session in just 2 mouse clicks!