Acronis. Leo’s Webex Survival guide. Webex !. Why, when and how. Why: To save time! To resolve tricky issues! When: When in doubt, make a webex . If you don’t know what the customer wants after 15-20 minutes. When you feel you should do it. When Not:
Why, when and how.
Kb > webex > http://kb.acronis.com/content/2156https://acronis.webex.com/mw0306l/mywebex/default.do?siteurl=acronisFirst time:
See the kb below for user name/password
You can invite me to the webex as well!
Give this link to customers
I.E with Active X control or
Firefox with Java
You may record the session to your own pc, then upload the session if escalating a case
After that, you should install the “One-Click” productivity tool
Now, you can start a support session in just 2 mouse clicks!