1 / 10

How can eCRM Enhance Customer Retention

With today’s mounting competition and steep variations in technological advancements, it is a visible fact that, to retain a customer is much more needed and effective. Of course, new customers are always welcome but getting repeat business from existing customers, maintaining customer loyalty and enhancing business profits is a challenging task, which can be accomplished by implementing an eCRM solution in the organization.

deankpaul
Download Presentation

How can eCRM Enhance Customer Retention

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How can eCRM Enhance Customer Retention? By SPEC INDIA

  2. Customer Retention – A Challenge, Why? • Mounting Competition • Steep variations in technological advancements • Sustaining quality factor • Maintaining measurements of a customer’s journey • Availability of statistics displaying • Customer reactions • Pain areas • Positive feedback

  3. eCRM – the Key to Maintain Customer Loyalty • Electronic Customer Relationship Management (eCRM) solution is the right choice to perform customer feedback at the best • A boon for enterprises to take full benefit and actually traverse a customer’s history • An excellent technological move to retain and increase business and focus on key customer requirements

  4. eCRM – the Key to Maintain Customer Loyalty (contd.) • Ideal for B2B and B2C companies where the entire operation is Internet based • Future term, secure and trust worthy relationships can be developed with eCRMimplementation • Assists in getting repeat business with utmost satisfaction and happiness

  5. eCRM – A Trending Paradigm in the Era of Customer Relationship Management

  6. Key eCRM Factors that Can Augment Customer Relationship • Customer Data Management • Maintenance and management of the customer database and data warehousing • high level data analysis and reports • Better data warehouse, faster information retrieval, swifter decision making • Customer Driven Approach • A complete and focussed customer driven approach • Customer centric thought process • Thought of as a solution partner rather than just a single time provider.

  7. Key eCRM Factors that Can Augment Customer Relationship (contd.) • Networking Setup • Communication says it all • Better the communication network and integration, smoother and larger is customer retention • Training of Employees • Training and educating the end users to their best • They are the real customers, hence, if trained well, can give out extraordinary outputs • Chances of a repeat success story with the existing service provider

  8. Key eCRM Factors that Can Augment Customer Relationship (contd.) • Knowing the customer better • Should be well versed with customer’s interest areas, involvement, behaviour, likes, dislikes • Should be able to take a futuristic view of how the customer would react • Steps on how to better the customer relationship • A better customer relationship, A better business prospect

  9. SPEC INDIA’s Renaissance – eCRM solution • This CRM / SFA solution encompasses the enterprise workflow for a diversity of audiences like sales teams, service and maintenance teams, dealers and distribution channels • Inclusive of dealers, it also possesses 3rd party legacy system integration • Aims to change the company’s ROI equation and achieve voluminous savings in administration of the sales teams • Majorly contributive in enabling companies achieve ROI in just 4 months, for which proven statistics are available

  10. Thank you To know more about Renaissance: Enterprise CRM Solution Visit the link below and schedule a FREE DEMO www.ecrmsolutions.co

More Related