Dessert learn how your telephone is costing you np s 1000 s every month
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Dessert & Learn How Your Telephone Is Costing You NP’s & $1000’s Every Month PowerPoint PPT Presentation


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Dessert & Learn How Your Telephone Is Costing You NP’s & $1000’s Every Month. Your Name. Dessert & Learn. Use this slide to introduce yourself, your company, history, etc. How Much Is A New Patient/Client Worth?. New Patient Should Be Worth At Least $1000 In The First Year.

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Dessert & Learn How Your Telephone Is Costing You NP’s & $1000’s Every Month

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Dessert learn how your telephone is costing you np s 1000 s every month

Dessert & LearnHow Your Telephone Is Costing You NP’s & $1000’s Every Month

Your Name


Dessert learn

Dessert & Learn

Use this slide to introduce yourself, your company, history, etc


How much is a new patient client worth

How Much Is A New Patient/Client Worth?

New Patient Should Be Worth At Least $1000 In The First Year


So why can t offices get more new patients

So Why Can’t Offices Get More New Patients?

What They Actually Capture

What They Don’t Even See


What s the missed opportunity

What’s The Missed Opportunity?

Issues With Your Phone

Issues With Your Ability To Answer

Calls That Go To Voicemail

Calls That Get A Busy Signal

Calls That Ring, Ring, Ring & Caller Hangs Up Because No One Answers

Fact: 87% of New Clients Who Call An Office Do NOT Leave A Message/Voicemail

  • Dropped or Disconnected Calls


Dropped or disconnected calls

Dropped or Disconnected Calls

Occurs In Over 90% Of The Offices We Work With

Majority Of Docs/Staff Have No Clue It’s Occurring

Results Because Of A Poor “Hunt Sequence”


The hunt sequence

The Hunt Sequence


The hunt sequence1

The Hunt Sequence

Either Controlled By The Phone Company Or Controlled By Your Phone System Directly

90% Of Time It’s Not Working Properly


Where is the problem located

Where Is The Problem Located?

2 Possible Areas:

With The Phone Company

Most Team Members Were Unaware That They Should Be Testing Their Hunt Sequence On A Monthly Basis & If Problems Seen, Alert Their Phone Carrier So They Can Reprogram The Correct Sequence


Where is the problem located1

Where Is The Problem Located?

2 Possible Areas:

With The Phone System Itself

Most Team Members Have Had 0 Training On How To Operate Their Phone System or How To Know When It’s Not Rolling Over Properly

Result? Dropped or Disconnected Calls Means New Patients Can’t Get Through To Make An Appointment


Solutions

Solutions?

  • Test Your Lines. Have Someone Talking On Line 1. Have Someone Call In On A Cell Phone & See If It Rolls Over & Rings On Line 2. Have Someone Answer That Phone. Caller #3 Should Then Call In & See What Happens. If Any Calls Get Disconnected/Dropped, Then You Know You Have An Issue


Solutions1

Solutions?

  • If You Do Have A Problem

  • Start With Your Phone Carrier To See If They Can Fix The Issue. Retest It After They Said They Fixed It (Many Times They Don’t Do It)

  • If It’s Your Phone System, Then Hire A Phone Technician Or Whomever Set The Phones Up Originally To Come In & Test The Programming Of The Phone, Fix It, & Train The Staff On How To Do This In The Future


Result

Result?

More New Patient Calls Will Get Through For You To Schedule Appointments


What s the missed opportunity1

What’s The Missed Opportunity?

Issues With Your Ability To Answer

Calls That Go To Voicemail

Calls That Get A Busy Signal

Calls That Ring, Ring, Ring & Caller Hangs Up Because No One Answers

Fact: 87% of New Clients Who Call An Office Do NOT Leave A Message/Voicemail


Missed unanswered get busy signal average office misses 40 50 potential new patient calls month

Missed, Unanswered, Get Busy SignalAverage Office Misses 40-50 Potential New Patient Calls/Month


How much is a new patient client worth1

How Much Is A New Patient/Client Worth?

  • 40-50 Missed Calls Per Month

  • Result: You Are Conservatively Losing $50,000 or More

  • Every Month & Don’t Even Realize It!

  • That’s Where We Come In To Bring These Type Of Issues To Light


That costs you 40 000 50 000 a month in lost revenue

That Costs You $40,000-$50,000 A Month In Lost Revenue!

Why?

  • Poor Telephone Management

  • 2 Actual Phones At Front Desk, One Person On Hold With Insurance Company, One Confirming Patients For Next Day Means New Patients Can’t Get Through. Lines Are Tied Up


Dessert learn how your telephone is costing you np s 1000 s every month

Why?

  • Understaffed, Not Enough People To Handle Volume Of Calls Received

  • Existing vs NP Conflict

  • Too Many Tasks Going On…

  • Calling On Friday, Saturdays & No One There To Answer The Call

  • Everyone In Office Takes Lunch From 1-2pm So No One Is There To Take New Patient Calls


Don t worry it s not too late

Don’t Worry, It’s Not Too Late


Solution

Solution?

  • If One Person At Front Desk: Hire A Second. If You’re Trying To Grow You Need To Have That Capacity In Place.

  • Stagger Lunches: Someone Goes To Lunch From Noon-1pm, Someone Goes From 1-2pm. This Way, Someone Is Always There To Answer The Phone. Rotate Who Goes When Every 2 Weeks To Keep It Fair

  • If Patients Are Calling On Fridays, Pay Someone To Be There At Least From 8am-1pm To Capture Those Appointments. It’s Worth The Investment


Dessert learn how your telephone is costing you np s 1000 s every month

SOLUTION?

THE OFFICE CELL PHONE

HOW IT WORKS

You Can Add A Cell Phone with Unlimited Calls and Texts To Your Existing Cell Phone Plan for Less Than $10/month. The office cell phone stays at the Front Desk or With Office Manager and can go home at night with one team member

THE PURPOSE-Less Missed, Unanswered, Busy Calls

  • FREES UP THE NP PHONE LINES:

  • Confirm Insurance Benefits For Patients Using This. If On Hold & Main Line Phone Rings, You Now Have Freedom To Grab It

  • Confirm Patient Appointments

  • Can Be Used To Answer After Hours Calls

THE INCENTIVE

Any Patient Scheduled After Work Hours Allows Your Staff To Earn Extra $


Dessert learn how your telephone is costing you np s 1000 s every month

SOLUTION

How Can We Reduce Missed Calls Even Further?


Patent pending missed call text alert feature

Patent Pending Missed Call Text Alert Feature

Never miss another new patient call again

Any Missed call will be texted

To the office

phone within

10 seconds


Why not email alerts

Why Not Email Alerts?

  • Not In Real Time: Most Say They Get Them To Staff “With In The Hour”

  • Our Text Alert Happens Within 10 Seconds Of Call Getting Missed

  • Majority Of Staff Don’t Check Their Work Email Except For 1 or 2 Times A Week At Most


Why not email alerts1

Why Not Email Alerts?

  • Office Cell Phone Rings Like The Bat Phone So When Text Alert Hits, They Know To Respond


Dessert learn how your telephone is costing you np s 1000 s every month

Missed Calls By The Day


Dessert learn how your telephone is costing you np s 1000 s every month

Missed Calls By The Hour


What s the cost

What’s The Cost?

  • If A NP Is Worth $1000 In The First Year Alone, Most Offices Are Losing A Minimum $50,000-$80,000/Month In Lost Revenue From Missed Opportunities, Poor Staff Efficiency & Ineffective Marketing Mediums, Our Monthly Fee Is Pennies In Comparison


What s the cost1

What’s The Cost?

  • Starting At: $197/month

  • Includes: Text Alert Feature, Missed Call Report Listing Missed Calls By The Hour, The Day & The Week


What else can we do for you

What Else Can We Do For You?

  • Standard Service: $XXX/month

  • Includes: List Data Included with this amount


We can track it all

We Can Track It All!

  • Platinum Service: $XXX/month

  • Includes: List all services included under this price

  • Leave Doc Info on your big services

  • Try to leave with them signed up for the $197/month Missed Call Feature at minimum to Get foot in door

  • If Interest from doc, schedule separate presentation just for him on your other services and features of CT ROI.


Questions

Questions?


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