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Development & Implementation of Training. Chapter #7. Learning Outcomes . By the conclusion of this discussion, you should: Understand how to be an effective training facilitator. Know the different methods for dealing with difficult trainee behaviors.

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Presentation Transcript
learning outcomes
Learning Outcomes
  • By the conclusion of this discussion, you should:
    • Understand how to be an effective training facilitator.
    • Know the different methods for dealing with difficult trainee behaviors.
    • Know how to overcome any apprehension with presenting and be able to effectively present a lesson plan.
trainer qualifications
Trainer Qualifications
  • KSAs
  • Credibility
    • First impression
    • Experience
handling difficult behaviors
Handling Difficult Behaviors
  • Over Participation
    • refer to ground rules
    • ask closed-ended or direct questions
    • ask for link to topic
handling difficult behaviors1
Handling Difficult Behaviors
  • Over Participation
    • use reflecting statements
    • ask other’s for opinions
    • summarize and move on
    • talk in private
handling difficult behaviors2
Handling Difficult Behaviors
  • Aggressive behavior
    • maintain a relaxed posture
    • remain non-defensive
    • clarify and acknowledge behavior
    • focus on training benefit
    • clearly state behavior change needed
handling difficult behaviors3
Handling Difficult Behaviors
  • Aggressive behavior
    • use a problem-solving approach
    • let the group help you deal with the problem
    • ask to discuss problem privately
    • parking lot
    • allow other person to save face
implementation
Implementation
  • Dry Run
  • Pilot Program
six misconceptions
Six Misconceptions
  • You have to have a God-given talent to be a good speaker.
  • It was a lot easier for “them”.
  • Good speakers don’t have to work at it.
  • The experienced people don’t get nervous.
  • I could never be a good speaker.
  • I’ve tried all that and it didn’t work.
overcoming apprehension
Overcoming Apprehension
  • Start small
  • Add on progressively
  • Start with a message of importance to you
  • Know your material and PREPAREwell
  • Speak often, as much as you can, in all forms
  • Practice and test
overcoming apprehension cont d
Overcoming Apprehension (cont’d)
  • Know the territory
  • Visualize and assume success
  • Talk one-to-one with friendly faces
overcoming apprehension cont d1
Overcoming Apprehension (cont’d)
  • Focus on the message, not what the audience might be thinking of you.
  • Perform activities that lessen inhibitions about speaking.
  • Give yourself a lot or reasons to feel good about yourself.
let the presentation begin
Let the Presentation Begin
  • Start with a bang
  • Stand straight and tall but relaxed
  • Move around the room
  • Don’t speak until you have eye contact with the audience.
  • Show enthusiasm - Be conscious of your voice tone and rate of speech.
let the presentation begin1
Let the Presentation Begin
  • Think: What do you want your audience to see?
    • Confidence
    • Preparation
    • Flow
      • Make it look effortless
conclusion
Conclusion
  • Trainers/facilitators can make or break a well planned training program.
  • Facilitation skills can be learned.
  • There is no substitute for preparation and practice when it comes to effective presentations.
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