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Development & Implementation of Training. Chapter #7. Learning Outcomes. By the conclusion of this discussion, you should: Understand how to be an effective training facilitator. Know the different methods for dealing with difficult trainee behaviors.

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Development & Implementation of Training

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Development implementation of training

Development & Implementation of Training

Chapter #7

Learning outcomes

Learning Outcomes

  • By the conclusion of this discussion, you should:

    • Understand how to be an effective training facilitator.

    • Know the different methods for dealing with difficult trainee behaviors.

    • Know how to overcome any apprehension with presenting and be able to effectively present a lesson plan.

Trainer qualifications

Trainer Qualifications

  • KSAs

  • Credibility

    • First impression

    • Experience

Handling difficult behaviors

Handling Difficult Behaviors

  • Over Participation

    • refer to ground rules

    • ask closed-ended or direct questions

    • ask for link to topic

Handling difficult behaviors1

Handling Difficult Behaviors

  • Over Participation

    • use reflecting statements

    • ask other’s for opinions

    • summarize and move on

    • talk in private

Handling difficult behaviors2

Handling Difficult Behaviors

  • Aggressive behavior

    • maintain a relaxed posture

    • remain non-defensive

    • clarify and acknowledge behavior

    • focus on training benefit

    • clearly state behavior change needed

Handling difficult behaviors3

Handling Difficult Behaviors

  • Aggressive behavior

    • use a problem-solving approach

    • let the group help you deal with the problem

    • ask to discuss problem privately

    • parking lot

    • allow other person to save face



  • Dry Run

  • Pilot Program

Six misconceptions

Six Misconceptions

  • You have to have a God-given talent to be a good speaker.

  • It was a lot easier for “them”.

  • Good speakers don’t have to work at it.

  • The experienced people don’t get nervous.

  • I could never be a good speaker.

  • I’ve tried all that and it didn’t work.

Overcoming apprehension

Overcoming Apprehension

  • Start small

  • Add on progressively

  • Start with a message of importance to you

  • Know your material and PREPAREwell

  • Speak often, as much as you can, in all forms

  • Practice and test

Overcoming apprehension cont d

Overcoming Apprehension (cont’d)

  • Know the territory

  • Visualize and assume success

  • Talk one-to-one with friendly faces

Overcoming apprehension cont d1

Overcoming Apprehension (cont’d)

  • Focus on the message, not what the audience might be thinking of you.

  • Perform activities that lessen inhibitions about speaking.

  • Give yourself a lot or reasons to feel good about yourself.

Let the presentation begin

Let the Presentation Begin

  • Start with a bang

  • Stand straight and tall but relaxed

  • Move around the room

  • Don’t speak until you have eye contact with the audience.

  • Show enthusiasm - Be conscious of your voice tone and rate of speech.

Let the presentation begin1

Let the Presentation Begin

  • Think: What do you want your audience to see?

    • Confidence

    • Preparation

    • Flow

      • Make it look effortless



  • Trainers/facilitators can make or break a well planned training program.

  • Facilitation skills can be learned.

  • There is no substitute for preparation and practice when it comes to effective presentations.

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