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Patient Survey 2014 Results

Patient Survey 2014 Results. Presentation by Dr Richard Van Mellaerts Arif Ladha. How the survey was undertaken. Postal: 1% of Practice list size invited to complete survey Random selection of Patients Age range from 18 - 90 Waiting Area:

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Patient Survey 2014 Results

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  1. Patient Survey 2014Results Presentation by Dr Richard Van Mellaerts Arif Ladha Fairhill Medical Practice

  2. How the survey was undertaken • Postal: 1% of Practice list size invited to complete survey Random selection of Patients Age range from 18 - 90 • Waiting Area: Patients invited to complete survey whilst waiting for their appointment Random selection of Patients Age Range - Various Fairhill Medical Practice

  3. How many Patients responded…. Fairhill Medical Practice

  4. Responses by Branch TOTAL COMPLETED RESPONSES = 124 Fairhill Medical Practice

  5. A) Appointments at the Surgery Fairhill Medical Practice

  6. A) Appointments at the Surgery…cont Fairhill Medical Practice

  7. B) Getting through on the phone Fairhill Medical Practice

  8. B) Getting through on the phone…cont Fairhill Medical Practice

  9. D) Arriving for your appointment Fairhill Medical Practice

  10. D) Arriving for your appointment…cont Fairhill Medical Practice

  11. D) Arriving for your appointment…cont Fairhill Medical Practice

  12. D) Arriving for your appointment…cont Fairhill Medical Practice

  13. E) Opening hours at the Surgery Fairhill Medical Practice

  14. E) Opening hours at the Surgery…cont Fairhill Medical Practice

  15. E) Opening hours at the Surgery…cont • …every Saturday for longer hours • …the NHS should provide care which does not require attending hospital A&E with non accident and emergency issues • …weekends • …After 5.30pm at the university one. Lectures often go on until 5pm • …open until 6pm during the week If Yes, when would you like to see it open? Fairhill Medical Practice

  16. F) Seeing a Doctor at the Surgery Fairhill Medical Practice

  17. G) Seeing a Nurse at the Surgery Fairhill Medical Practice

  18. H) Reminder / Missed Appointments Fairhill Medical Practice

  19. H) Reminder / Missed Appointments…cont Fairhill Medical Practice

  20. I) Other Services • …more in depth mental health services on site • …it would be easier if the physio was at the university branch • …if it was possible to also cover eye care as in having an eye doctor available • …hearing aid service and batteries Fairhill Medical Practice

  21. J) Your Overall Satisfaction Fairhill Medical Practice

  22. J) Your Overall Satisfaction…cont Fairhill Medical Practice

  23. K) Some questions about you (Patient Demographics) Fairhill Medical Practice

  24. K) Some questions about you (Patient Demographics)…cont Fairhill Medical Practice

  25. K) Some questions about you (Patient Demographics)…cont Fairhill Medical Practice

  26. K) Some questions about you (Patient Demographics)…cont Fairhill Medical Practice

  27. K) Some questions about you (Patient Demographics)…cont Fairhill Medical Practice

  28. Any Other Comments Fairhill Medical Practice

  29. Any Other Comments Fairhill Medical Practice

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